Summary
Overview
Work History
Education
Skills
Certification
Selectedprojectmanagement
Languages
Knowledgeandproficiencies
Activities
Timeline
Generic

SABAH T MALIK

Aurora,IL

Summary

Dedicated, reliable and energetic professional with proven team leadership, communication, organizational and analytical capabilities in an environment emphasizing quality improvement and adaptations to continual change.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Provisioning and Application Specialist

Old Second National Bank
Aurora, IL
12.2022 - 06.2024
  • Provisioning, updating and termination of employee access in multiple organizational systems (Core Banking, Active Directory, etc.)
  • Ensuring strict adherence to all user access controls and SOD guidelines while documenting any exceptions in accordance to policy
  • Documenting all stages of the provisioning process for review and oversight by other departments and regulators
  • Assisting with information gathering and/or demonstrating provisioning process accountability during audits/exams
  • Facilitate single department software upgrades and implementations while acting as interface between IT and business unit
  • Serve as a second line of support for enterprise implementations and software testing as well as documentation
  • Improve issue management between Desktop and Network assignments
  • Align the needs of the business units with the capabilities delivered by the IT department, and serve as a liaison between those groups
  • Collaborate with Project Management and IT staff to determine how software updates, enhancements and new modules will effect and change operations within the department or Bank
  • Assist in troubleshooting software problems and develop solutions to permanently resolve
  • Test multiple projects, document changes to the projects, and distribute appropriate training materials to the business units

Information Security Analyst

Old Second National Bank
11.2021 - 12.2022
  • Performs User Access Reviews as scheduled based on application risk levels
  • Documents and record the user access review process used for each application
  • Perform Segregation of duties assessment during the User access review
  • Perform a Password Complexity structure and verification review during the User Access Review and record the Password in the vendor password field in TOM-T
  • Manages and schedules the Identity Management Meeting and records the meeting notes
  • Assist in monitoring compliance with Information Security policies, procedures, guidelines and standards
  • Assist in conducting internal compliance reviews of the Bank's information security environment and serve as a consultant for security issues
  • Assist in conducting risk assessments to identify and access security risks of new, existing or proposed network environment

Loss Prevention Supervisor

West Suburban Bank
Aurora, IL
06.2018 - 12.2021
  • Supervise, train and mentor loss prevention staff; monitor daily operations, ensure compliance to standards
  • Lead, guide and direct bank personnel in policies and procedures related to loss, theft and fraud prevention
  • Recommend hiring of qualified personnel; approve performance evaluations and performance development
  • Manage software implementation process; review operational effectiveness and execute necessary changes
  • Analyze software capabilities; create specifications to align with security policies and compliance regulations
  • Test specifications to ensure security applications effectively monitor business operations activities
  • Serve as knowledgeable, approachable and reliable communication liaison to internal and external auditors
  • Identify, investigate and resolve customer issues regarding loss, theft and fraud related to personal and business accounts; serve as primary 'go-to' person for resolving loss, theft and fraud issues received from other branches

Universal Banker

West Suburban Bank
03.2017 - 06.2018
  • Trained mentored and supported staff in strategic sales, cross-selling and promotion of products and services; actively referred customers to other sales divisions; worked with internal/external customer decision makers
  • Coached staff in sales and service improvements
  • Sales consultant to customers from diverse professional and sociocultural backgrounds, with a wide range of financial needs and requirements; maintain a thorough knowledge of banking/loan products and services
  • Gained valuable experience in loss, theft and fraud investigation; promoted to Loss Prevention Supervisor

Teller Line Supervisor

West Suburban Bank
Naperville, IL
11.2014 - 03.2017
  • Developed and implemented methods to increase sales through referrals, cross-selling and promotions
  • Sourced best talent for the company; conducted first filter interviews; followed through on candidate selection
  • Tracked all candidates and provided weekly statistical data to direct manager and hiring managers
  • Conducted monthly audits of cash and negotiable items; provided timely and accurate documentation

Senior Teller

West Suburban Bank
Aurora, IL
10.2013 - 11.2014
  • Developed and implemented methods to increase sales through referrals, cross-selling and promotions
  • Conducted monthly audits of cash and negotiable items; provided timely and accurate documentation

Teller

West Suburban Bank
Oswego, IL
06.2008 - 10.2013
  • Developed and implemented methods to increase sales through referrals, cross-selling
  • Served customers by completing account transactions
  • Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
  • Sold cashier's checks, traveler's checks

Wendys'
06.2007 - 06.2008

McDonalds'
03.2005 - 05.2007

Education

Bachelor Of Sciences - Social Sciences, Criminal Justice

Benedictine University
Lisle, IL
05.2013

Skills

  • Cross-functional team management
  • Individual and team trainer
  • Asset protection and loss prevention
  • Monthly and annual audits
  • Strict regulatory compliance
  • Fraud investigation and supervision
  • Eliminating recurring errors
  • Key communication liaison
  • Customer relationship development
  • Identify sale
  • Microsoft Office
  • Scrum Management
  • Audit Accommodation
  • Management Reporting
  • Proficient knowledge of MAC and Windows operating system and applications
  • Advanced MS Office Suite
  • Surveillance techniques
  • Evidence collection
  • Security checks
  • Loss prevention training
  • Asset protection strategies
  • Surveillance
  • Security training
  • Video surveillance proficiency
  • Store auditing
  • Inventory Management
  • Legal Compliance
  • Customer monitoring
  • Emergency Response
  • Evidence Preservation
  • Retail Security
  • Problem-solving abilities
  • Multitasking Abilities
  • Detail orientation
  • Customer Service

Certification

  • State of Illinois Notary Public Commission
  • Emergency Response Team, certified Through the Department Of Homeland Security.
  • Teaching License: State of Illinois, Dupage County.

Selectedprojectmanagement

  • REG CC: Review regulation changes to ensure all bank policies and procedures are current and updated.
  • Perform audits quarterly: Monitor all applications and ensure access through new or existing apps; eliminate apps which have become obsolete; work collaboratively with a team of 36 employees.
  • Perform audits annually: Audit 500+ employees in the bank; match their access to each app monitored, which includes 35+ apps for each bank.
  • WIREXCHANGE: Ensure that all staff are set up in retail banking and are assigned appropriate access capabilities; carefully monitor access to ensure international and domestic wire releases are fully controlled to prevent any loss, theft or fraud.
  • FRAUD MANAGER: Monitor business and personal accounts for checks moving to and from the accounts, duplicate checks, out of series checks, or other issues related to potential fraud.
  • KITING: Monitor customer activity from one bank to another when checks are written for a value greater than account balance, which includes non-sufficient funds or non-existent funds; determine potential fraud activity.
  • FIRST REPORT: Monitor type of checks used to open new checking and savings accounts, including review of account activity to determine whether there is a risk or suspicion of fraud.

Languages

Multilingual, English, Urdu, Punjabi, and Hindi

Knowledgeandproficiencies

  • Cross-functional team management
  • Individual and team trainer
  • Diplomatic issue resolution
  • Asset protection and loss prevention
  • Monthly and annual audits
  • Strict regulatory compliance
  • Fraud investigation and supervision
  • Eliminating recurring errors
  • Key communication liaison
  • Customer relationship development
  • New business development
  • Identify sales

Activities

  • Pakistan Consulate of Chicago, Chicago, IL, 08/16, 12/16, Intern, Worked collaboratively with professional at the Consulate., Responded to applicants by phone regarding detailed information as an approachable solution resource., Assisted in processing Visa applications and passports; verified information for applicants., Entered and verified payments received by applicants for services provided.
  • People's Resource Center, 05/12, 07/12, Intern, Organizer: 'United States Citizenship Process' Seminar., Teacher: Basic English and Civics for new immigrants., Communication liaison between the Resource Center, immigrants, U.S. Congressional offices, and the USCIS.

Timeline

Provisioning and Application Specialist

Old Second National Bank
12.2022 - 06.2024

Information Security Analyst

Old Second National Bank
11.2021 - 12.2022

Loss Prevention Supervisor

West Suburban Bank
06.2018 - 12.2021

Universal Banker

West Suburban Bank
03.2017 - 06.2018

Teller Line Supervisor

West Suburban Bank
11.2014 - 03.2017

Senior Teller

West Suburban Bank
10.2013 - 11.2014

Teller

West Suburban Bank
06.2008 - 10.2013

Wendys'
06.2007 - 06.2008

McDonalds'
03.2005 - 05.2007

Bachelor Of Sciences - Social Sciences, Criminal Justice

Benedictine University
SABAH T MALIK