Sabaresh Prasanna Kumar
Exton,PA
Summary
Professional with strong background in managing delivery processes and driving successful project outcomes. Skilled in coordinating teams, optimizing workflows, and adapting to evolving project requirements. Known for fostering collaboration and ensuring alignment with organizational goals. Adept in problem-solving, resource management, and maintaining high standards in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Avangrid
11.2025 - Current
- Cultivated and sustained robust client relationships to ensure service expectations alignment.
- Executed process improvements to enhance workflow efficiency and minimize response times.
- Directed cross-functional teams to implement tailored solutions for client requirements
- Led cross-functional teams to implement strategic transition plans and optimize operational efficiency.
- Developed and maintained project schedules, ensuring alignment with organizational goals and timelines.
- Facilitated stakeholder engagement meetings to gather requirements and address concerns during transitions.
- Oversaw change management initiatives, fostering a culture of adaptability among staff and stakeholders.
- Conducted post-transition assessments to identify areas for improvement and implement necessary adjustments for future projects.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Conducted risk assessments, identifying potential issues and developing mitigation strategies
- Mentored junior project managers, enhancing team skill sets and project management practices
- Developed project plans and schedules, ensuring alignment with stakeholder expectations
Digital Lead Associate
Walmart
01.2025 - 11.2025
- Oversaw execution of daily digital operations to enhance efficiency in online grocery pickup and shipping.
- Directed associates through task assignments and coaching initiatives to optimize operational efficiency and maintain quality outcomes.
- Oversaw collaboration among engineering teams across multiple locations and vendors to facilitate the successful execution of complex projects.
- Executed precise order picking and staging to facilitate timely customer pickup and delivery.
- Coordinated UAT management and agile ceremonies to enhance project success and ensure stakeholder engagement.
- Managed requirement analysis, planning, execution, monitoring, and closure phases to facilitate successful project delivery.
- Enhanced customer experience during pickups by resolving issues promptly and professionally.
- Facilitated effective communication with clients and stakeholders to mitigate risks and support strategic business goals.
- Developed and presented cyber security awareness initiatives and project updates to enhance understanding among executives and non-technical stakeholders.
- Oversaw order picking and staging processes to facilitate timely customer pickup and delivery. Managed inventory control systems to uphold precise stock levels for digital orders.
- Oversaw order flow management through handheld devices and Walmart systems. Engaged with customers during pickups to resolve issues effectively and maintain satisfaction.
- Oversaw cleanliness and organization of staging and pickup areas to enhance operational efficiency. Collaborated with management to align departmental objectives with performance metrics.
- Designed and implemented strategies to meet client KPIs while aligning technical solutions with overarching business objectives.
- Managed project execution to ensure adherence to scope, schedule, and budget, fostering high levels of customer satisfaction.
- Engaged with management to drive achievement of departmental goals and enhance overall performance metrics.
- Implemented retrospectives and agile best practices to drive continuous improvement and elevate delivery quality.
- Mentored junior team members to enhance skills and promote knowledge sharing across diverse teams, supporting a high-performance environment.
- Applied strong analytical and communication skills to deliver insights and solutions to executive leadership, enhancing project efficiency.
- Collaborate with management to meet department goals and performance metrics.
Project Manager
Citi Bank (TCS)
12.2020 - 12.2024
- Facilitated collaboration among diverse agile teams to ensure timely delivery of five major software releases.
- Directed planning and execution of enterprise-wide portal integration projects, ensuring alignment with business objectives and technology standards.
- Formulated and sustained comprehensive project management plans, risk registers, RAID logs, and UAT plans.
- Collaborated with architects and developers to establish technical requirements for stack upgrades and modernization.
- Led multiple scrum teams, providing strategic leadership and removing impediments.
- Monitored real-time alerts and swiftly addressed performance degradation or failures in financial applications.
- Managed batch processing jobs and overnight cycles essential to banking operations.
- Designed and implemented training programs to enhance security awareness across the organization.
- Directed comprehensive delivery of cyber security projects, encompassing identity management, data protection, cloud security, and compliance initiatives.
- Established and sustained comprehensive project documentation, encompassing process flow diagrams, architectural designs, release notes, and roadmaps.
- Fostered an environment of open dialogue by implementing structured feedback loops among cross-functional teams.
- Facilitated bi-weekly strategy discussions to reinforce best practices among peers for sustaining performance improvements through strict adherence to agile frameworks.
- Established and enforced comprehensive cyber security governance, risk, and compliance (GRC) frameworks.
- Enhanced project clarity by 70% through streamlined communication strategies.
- Facilitated collaboration with cross-functional teams, including Infosec, IT, Cloud, and Risk, to implement enterprise-wide cybersecurity programs.
- Conducted comprehensive process assessments (as-is/to-be) to identify optimization opportunities.
- Guided junior project managers and scrum teams in agile delivery, emphasizing risk assessment and change control practices.
Service Delivery Manager
CGI
09.2010 - 12.2020
- Directed IT service delivery for multiple global clients, ensuring strict adherence to SLAs.
- Directed large-scale production transitions, establishing and maintaining PMO-aligned processes.
- Oversaw full project lifecycle activities, ensuring scope control and alignment with service-level expectations.
- Facilitated periodic reviews with agency stakeholders to assess progress, update risk plans, and manage change requests within established authority levels.
- Assisted service delivery team in optimizing processes to enhance client satisfaction. Supported implementation of cost-saving measures that contributed to budget reductions. Collaborated with a team of 60 IT professionals to achieve project goals.
- Collaborated with cross-functional teams to optimize IT service delivery workflows, enhancing operational efficiency.
- Oversaw project budgets, timelines, and resource allocation to guarantee timely delivery of cybersecurity solutions.
- Facilitated API integrations and real-time data exchanges between Jack Henry systems and third-party financial platforms.
- Assisted in delivering consistent service across all service towers, including service desk incident management, problem management, UAT management, change management, storage management, server support, and network support.
- Conducted comprehensive analysis of service performance metrics for senior leadership, identifying key areas for improvement.
- Cultivated and sustained strategic business relationships with clients.
- Directed production transition and transformation management initiatives to ensure adherence to established milestones.
- Supported team members in developing skills and achieving professional growth. Fostered a collaborative work environment that enhanced team performance.
Technical Support Engineer
Netgear
02.2009 - 09.2010
- Enhanced customer satisfaction and team efficiency by resolving complex issues and implementing effective troubleshooting protocols.
- Optimized support operations by implementing a new knowledge base system and enhancing support processes.
- Spearheaded diagnostic sprints to identify and resolve persistent platform issues, resulting in a significant reduction of high-priority tickets.
- Spearheaded development of automated troubleshooting scripts and implemented chatbot support to enhance service efficiency.
- Engineered automated workflows to resolve common technical issues, enhancing efficiency across support department.
Education
Master of Business Administration - Information Systems
Bharathiya University
Coimbatore, India07.2012
Bachelor of Technology - Information Technology
Pondicherry University
Pondicherry, India05.2006
Skills
- Cross-Functional Team Coordination
- Multi-Project Integration & Dependencies Management
- KPI & Performance Metrics Tracking
- Change & Organizational Impact Management
- Project Planning & Execution
- Budget & Resource Management
- Risk Assessment & Mitigation
- UAT Management Stakeholder Management
- Change Management
- Process Improvement & Optimization
- Vendor & Contract Management
- Leadership & Team Development
- Cyber security
- Compliance & Governance
- Agile & Waterfall Methodologies
- Scrum Framework & Agile Practices
- Facilitation of Scrum Events
- Impediment Removal & Problem Solving
- Continuous Improvement & Retrospective Management
- Servant Leadership
- Metrics & Reporting (Velocity, Burndown, etc)
- Conflict Resolution & Team Empowerment
- Lean, Six Sigma & Continuous Improvement
- Technology Implementation & System Migration
- Performance Monitoring & Post-Implementation Support
- Cloud Migration & Modernization
- Infrastructure as Code & Automation
- Service Delivery & Operations (ITIL, ITSM)
- DevOps & CI/CD Pipelines
Certification
- Generative AI for Project Managers - PMI
- Digital Product Management - University of Virginia
- PMP - PMI
- AWS Cloud Technology Consultant - Amazon
- Certified Scrum Master - Scrum Alliance
- ITIL PPO - Axelos
- Lean Six Sigma Green Belt - Six Sigma Academy Amsterdam
- ITIL RCV - Axelos
- Prince2 Foundation/Practitioner - Axelos
- ITIL OSA - Axelos
Certifications
PMP (PMI)
Certified Scrum Master (Scrum Alliance)
Prince2 Foundation/Practitioner (Axelos)
AWS Cloud Technology Consultant (Amazon)
Azure Foundations (Microsoft)
ITIL Intermediate (Axelos)
Lean Six Sigma Green Belt (Six Sigma Academy Amsterdam)
Generative AI for Project Managers (PMI)
Digital Product Management (University of Virginia)
Timeline
Service Delivery Manager
Avangrid
11.2025 - Current
Digital Lead Associate
Walmart
01.2025 - 11.2025
Project Manager
Citi Bank (TCS)
12.2020 - 12.2024
Service Delivery Manager
CGI
09.2010 - 12.2020
Technical Support Engineer
Netgear
02.2009 - 09.2010
Master of Business Administration - Information Systems
Bharathiya University
Bachelor of Technology - Information Technology
Pondicherry University