Summary
Overview
Work History
Education
Skills
Timeline
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Sabastian Godinez

New Braunfels,US

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Well-qualified Sales Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience

Work History

Warehouse Operator

Amazon
06.2022 - 06.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Reduced product damage rates by enforcing proper handling techniques and storage methods.
  • Coordinated cross-functional teams during peak seasons to manage high volume orders effectively.
  • Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.

Senior Care Provider

Department of Public Social Services
10.2020 - 12.2023
  • Collaborated with healthcare professionals to develop tailored care plans that addressed the client''s unique needs effectively.
  • Supported family members in navigating the challenges of eldercare by offering guidance based on extensive experience in the field.
  • Aided a senior with mobility issues through safe transfers, ambulation assistance, and adaptive equipment usage.
  • Facilitated communication between seniors and their healthcare providers, advocating for optimal treatment options when necessary.
  • Provided respite care services for family caregivers, allowing them much-needed breaks from caregiving responsibilities.
  • Established trusting relationships with clients and their families, ensuring a comfortable caregiving environment.

Customer Service Representative

Papa John's Pizza
03.2022 - 06.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

California Pacific Charter School
San Diego, United States
06.2022

Skills

  • Warehouse Safety
  • Loading and unloading
  • Order Picking
  • Shipping and receiving
  • Packaging and Labeling
  • Labeling and boxing
  • Multitasking
  • Excellent Communication
  • Attention to Detail

Timeline

Warehouse Operator

Amazon
06.2022 - 06.2024

Customer Service Representative

Papa John's Pizza
03.2022 - 06.2022

Senior Care Provider

Department of Public Social Services
10.2020 - 12.2023

High School Diploma -

California Pacific Charter School

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Sabastian Godinez