Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sabathyna Celestin

Miami,Florida

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Brightline Train. Skilled in operations management and effective communication, I've led teams to exceed performance goals through innovative training and development strategies. Expert in software implementation and project management, consistently delivering results that surpass employer expectations.

Overview

6
6
years of professional experience

Work History

Station Manager

Brightline Train
06.2023 - Current
  • Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
  • Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
  • Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
  • Developed and implemented safety protocols to maintain a secure working environment for employees.
  • Enhanced employee performance by providing ongoing training, coaching, and feedback.
  • Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
  • Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
  • Reduced operating costs through effective budgeting and expense management.
  • Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
  • Leveraged data analytics tools to track sales trends, forecast demand patterns, and make informed decisions about product offerings at the station level.
  • Developed suggestions for technical process improvements to optimize resources.
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.

Implementation Consultant

Hoteliers Hospitality Technology Solutions
10.2021 - 05.2023
  • Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
  • Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
  • Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
  • Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
  • Adapted quickly to new technologies and tools, ensuring the ability to provide top-notch service regardless of the specific systems being implemented.
  • Exceeded client expectations by delivering customized training sessions that enabled efficient utilization of newly implemented systems.
  • Contributed to sales efforts by participating in pre-sales meetings and presenting compelling demonstrations of consulting capabilities.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Suggested solutions to developing problems during project so that correct modifications could be made.

Front Desk Supervisor

Loews Miami Beach Hotel
10.2018 - 03.2022
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Collected room deposits, fees, and payments.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Utilized reservation software programs proficiently, optimizing room bookings and maintaining accurate guest information.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Education

Bachelor of Arts - Hospitality Management

Florida International University
Miami, FL
04.2019

Associate of Arts - Hospitality

Broward College
Pembroke Pines, FL
12.2017

Skills

  • Operations Management
  • Work Planning
  • Team Development
  • Team Oversight
  • Staff Scheduling
  • Customer Retention
  • Staff Training and Development
  • Effective Communication
  • Software Implementation
  • Data Migration
  • Customer Support
  • Project Management
  • Customer proposals
  • Opera PMS expertise
  • Strong Communication Skills
  • Effective Time Management

Languages

English
Native or Bilingual
French
Professional Working
Creole
Native or Bilingual

Timeline

Station Manager

Brightline Train
06.2023 - Current

Implementation Consultant

Hoteliers Hospitality Technology Solutions
10.2021 - 05.2023

Front Desk Supervisor

Loews Miami Beach Hotel
10.2018 - 03.2022

Bachelor of Arts - Hospitality Management

Florida International University

Associate of Arts - Hospitality

Broward College

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Sabathyna Celestin