SABBATHA MOSES
SUSANVILLE,United States
Summary
Reliable and enthusiastic person with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Takes orders with smile and accurately makes delicious specialty drinks. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
18
18
years of professional experience
Work History
Front Desk Hotel Clerk
Diamond Mountain Casino, Hotel, and Brewery
Susanville, CA
04.2022 - Current
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted incidental charges to ledgers, manually or by using computers.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Verified customer credit to establish payment method for accommodations.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Facilitated successful front desk operations for high-volume hotel.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Assisted guests at check-in, providing information on various services within hotel.
- Computed bills, collected payments and made change for guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
Certified Nursing Assistant
Lassen nursing and rehabilitation
Susanville, CA
12.2018 - 02.2022
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Assisted residents in preparing for activities and social programs.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supported non-ambulatory residents in range of motion exercises.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Distributed drinking water and nourishment to residents.
- Answered signal lights, bells or intercom systems to determine resident needs.
sales associate
Walmart
Susanville, CA
03.2008 - 01.2012
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
processor
Trident Seafoods
seattle, wa
06.2006 - 01.2008
- Removed scales, bones and tails during cleaning procedures.
- Adhered to safety and cleanliness standards set by industry, OSHA and Department of Labor.
- Removed frozen fish from pans to bag, labeled and stacked in shipment freezer holds.
- Segregated products according to color, size and grade.
- Discarded defective matters into waste.
- Inspected equipment, checking for proper functioning and safety.
- Stocked and rotated inventory of meats, poultry and fish to maintain quality and freshness.
Education
GED -
Tacoma Community College
Tacoma, WA10.2007
Skills
- Basic Food Service
- Lobby Maintenance
- Teamwork and Collaboration
- Customer Service
- Problem Solving
- Decision Making
- Verbal and Written Communication
Timeline
Front Desk Hotel Clerk
Diamond Mountain Casino, Hotel, and Brewery
04.2022 - Current
Certified Nursing Assistant
Lassen nursing and rehabilitation
12.2018 - 02.2022
sales associate
Walmart
03.2008 - 01.2012
processor
Trident Seafoods
06.2006 - 01.2008
GED -
Tacoma Community College
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