Sabeen Ahmed
Jersey City,NJ
Summary
Highly skilled, energetic and versatile customer service professional with a passion and commitment to deliver the highest quality customer service. Remarkable ability to plan, organize and manage multiple duties. Exceptional skill in resolving issues and concerns. Significant experience in handling cash and supervising cash registers. Expertise in building positive relationships with the customers contributing to the profit margins of the company. Ability to work for long standing shift hours. Reliable professional displaying skills in communication, mentoring and customer service. Offering expertise in pest identification and skills in finding and implementing optimal control solutions.
Overview
9
9
years of professional experience
Work History
Manager
Dunkin Donut
03.2020 - 03.2024
- Managed the cash register
- Assessed stock in the store, ordered and managed inventory
- Trained New Employees, supported them to understand the workflow
- Performed opening and closing store responsibilities
- Resolved customer complaints by listening to them patiently and addressing the issues.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Customer Service
Walgreens
01.2018 - 02.2020
- Operated the cash register
- Supervised the Photo department
- Managed the Online order and stock inventory.
- Welcomed and greeted guests and delivered outstanding customer service.
- Provided exceptional customer service to internal and external customers.
- Resolved guest inquiries punctually and politely for professional customer service.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Greeted customers at counter and provided excellent customer service.
- Improved customer service ratings by addressing concerns promptly and professionally.
- Promoted company brand and unique offerings through personalized customer service.
- Trained new cafe workers in sales, customer service, and safety.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
Patient Care Coordinator
Quality Medical Care MD LLC
04.2015 - 12.2017
- Answered and screened incoming calls and directed them as per the requirements
- Schedules patient appointments
- Entered patient data including the demographics and insurance
- Performs general duties including drafting emails, scanning, photocopying, and faxing.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
Education
High School Diploma -
Nezarth College
Pakistan.01.1997
Skills
- Team building skills
- Excellent communication skills
- Problem-Solving
- Time Management
- Decision-Making
- Training and mentoring
- Team Development
- Positive and Constructive Feedback
- New Hire Training
- Sales Support
- Employee Scheduling
- Complaint resolution
- Leading Team Meetings
- Continuous Improvement
- Training programs
- Expertise in sales
- Proficient in MS-Office
- Operations Management
- Motivational Leadership
Languages
Urdu
Full Professional
Hindi
Professional Working
Timeline
Manager
Dunkin Donut
03.2020 - 03.2024
Customer Service
Walgreens
01.2018 - 02.2020
Patient Care Coordinator
Quality Medical Care MD LLC
04.2015 - 12.2017
High School Diploma -
Nezarth College
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