Sabeen Rashid
Lawrenceville,GA
Summary
Results-driven IT and Business Analyst with over a decade of experience at the Georgia State Department of Human Services, Division of Child Support Services. Specialized in bridging the gap between technical teams and business stakeholders. Holds a Bachelor of Business Administration with an IT concentration from Columbia Southern University and certification as a Business Analyst. Expertise includes preparing comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD). Demonstrated ability to facilitate effective communication among stakeholders, ensuring clarity in project requirements and technical solutions, while leading training initiatives for junior team members. Recognized for outstanding contributions to projects, including winning the DCSS ACE Award for excellence in the Mobile App project and receiving multiple nominations for customer service and performance excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Business Analyst Team Supervisor
Georgia DHS (Department of Human Services) DCSS (Division of Child Support Services)
12.2018 - Current
- Acting as liaison between business and IT, handling various projects as a lead and conducting meetings with IT resources, stakeholders and SMEs (Subject Matter Experts)
- Conducting analysis, interpreting research findings, proposing a variety of solutions to functional problems that are easily understood by stakeholders
- Review and approve functional/business requirement and design documents
- Proficient in designing, reviewing and documenting system test plans
- Conduct different levels of testing including functional, regression, user acceptance, integration, and performance to verify the client’s needs are met
- Led JAD sessions, meetings with IT, discussed issues and resolutions, milestone dates, LOEs (Level of Efforts), SOWs (Scope of Work), challenges and opportunities, future planning of upcoming projects
- Coordinate with internal resources and third parties/vendors for the flawless execution of projects
- As a DCSS mobile app business lead, I keep close eye on mobile app statistics and implement strategies to improve the overall customer's experience with DCSS mobile app
- Conduct workshops and presented at DCSS conferences
- Providing help and support to senior executives and field staff as needed
- Led technical review meetings with business and IT stakeholders
- Maintaining top priority list to stay focused on high priority projects
- Delegate project tasks based on staff member’s individual strengths, skill sets and experience levels
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- First point of contact for large projects like Mobile App, Employer Database, Enterprise Notice Generation System and for any agency or offices of DHS who need any information from BRT (Business Resolution Team)
- Helped in providing support to create annual reports such as Self-assessment, APDU, 157 or any
- Providing helps desk support when needed
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Established team priorities, maintained schedules and monitored performance
IT Support Specialist III (Business Analyst)
Snelling Georgia Temp Agency Georgia DHS, Division of Child Support Services
06.2016 - 03.2017
- Managed DCSS projects using SDLC process
- Attended requirement gathering sessions with business stakeholders and IT developers to straightline the project requirements
- Used ticketing systems to manage and process support actions and requests.
- Managed systems support helpdesk and responded to technical support needs.
- Reviewed and approved SRS (Software Requirement Specifications) documents
Marketing Representative
PL Marketing
09.2014 - 02.2015
- Read and understand plan-o-grams.
- Collect plan-o-grams and print out new item tags
- Provide Inventory list to department managers, order merchandise per the inventory
- Make floor plans to break down sections in an orderly manner to allow customers to shop in other sections of the store
Enumerator
US Department of Commerce, Census Bureau
04.2010 - 06.2010
- Conduct interview with households in accordance with instructions to obtain various specified demographic information, such as person’s name, address, age, religious preference, or state of residency.
- Review data obtained from interview for completeness and accuracy
- Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
- Fill out census forms and submit binders to regional office
Manager
R & A Mart Inc
03.2003 - 03.2010
- Manage employees, their duties and work schedule.
- Maintaining inventory and keeping sales/purchase record
- Disbursing salaries, upkeep daily sales and bank deposits.
- Provide customer service in a fast-paced retail environment
Education
BBA - IT Concentration
Columbia Southern University
Orange Beach, AL06.2018
Bachelor of Commerce - Economics and Management
University of Karachi
Karachi, Pakistan12.2000
Skills
- Database management: SQL Server, Oracle, MS Access
- Proficient in C, HTML, ASP, JavaScript, and VBScript
- Proficient in Windows operating systems (2007, XP, Vista, 7)
- Skilled in using MS Office and Visio software
- Experience with multiple web browsers
- Proficient in managing project frameworks
- Proficient in Waterfall and Agile methodologies
- Effective communication / people skills
- Multitasking across projects
- Analytical research expertise
- Project requirements documentation
- Efficient application architecture
Certification
- Business Analyst, H2K Infosys, 2015
Timeline
IT Business Analyst Team Supervisor
Georgia DHS (Department of Human Services) DCSS (Division of Child Support Services)
12.2018 - Current
IT Support Specialist III (Business Analyst)
Snelling Georgia Temp Agency Georgia DHS, Division of Child Support Services
06.2016 - 03.2017
Marketing Representative
PL Marketing
09.2014 - 02.2015
Enumerator
US Department of Commerce, Census Bureau
04.2010 - 06.2010
Manager
R & A Mart Inc
03.2003 - 03.2010
BBA - IT Concentration
Columbia Southern University
Bachelor of Commerce - Economics and Management
University of Karachi