Sabella Thompkins
Colorado Springs,CO
Summary
I am a fast learner with high expectations for myself, and great worth ethic. I take pride in everything I do, and strive to achieve for excellence in everything i do. I have worked my way up to management positions and have learned how to delegate with authority, respect, and being motivational. I am furthering my education in business management with aspirations of running my own business one day.
Overview
4
4
years of professional experience
Work History
Server Manager
IHOP
Colorado Springs, CO
03.2020 - Current
- Handled guest complaints positively and offered compensated with merchandise to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Team Leader Manager
McDonald's
Colorado Springs, CO
10.2018 - 02.2020
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
Education
Bachelor of Business Management - Business Management
Pikes Peak Community College
Colorado Springs, CO05.2024
High School Diploma -
Sand Creek High School
Colorado Springs, CO02.2020
Skills
- Server Improvements
- Supply Ordering and Management
- Server Systems
- Staff Scheduling
- Money Handling
- Restaurant Operation
- Monitoring Food Preparation
- Anticipating Problems
- Employee Development
- Billing and Payment Processing
- Front of House Management
- Training New Hires
- Disciplinary Action
- Investigating Complaints
- Customer Needs Assessments
- Guest Satisfaction
- Hospitality Management
- Organizing and Prioritizing
- Customer Experience
- Providing Feedback
- Table Preparation
- Delegating
Timeline
Server Manager
IHOP
03.2020 - Current
Team Leader Manager
McDonald's
10.2018 - 02.2020
Bachelor of Business Management - Business Management
Pikes Peak Community College
High School Diploma -
Sand Creek High School
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