Sabelmari Escobar
Holyoke,MA
Summary
Proven leader in retail environments, notably at The Home Depot, where I enhanced shopping experiences and trained new staff, boosting productivity. Skilled in customer service and time management, I excel in fast-paced settings, ensuring operational excellence. My positive attitude and proficiency in store procedures have consistently elevated customer satisfaction and team efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Cashier
The Home Depot
02.2020 - 04.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
Sales Associate
Old Navy
12.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Bath and Body
12.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
HHA/CNA - Healthcare
First Choice Academy
Holyoke, MA02.2025
High School Diploma - General Studies
Methuen High School
Methuen, MA06.2012
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
Certification
CPR HHA
Languages
Spanish
Native or Bilingual
Timeline
Head Cashier
The Home Depot
02.2020 - 04.2024
Sales Associate
Old Navy
12.2017 - 01.2018
Sales Associate
Bath and Body
12.2017 - 01.2018
HHA/CNA - Healthcare
First Choice Academy
High School Diploma - General Studies
Methuen High School
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