Sabelo Ngwenya
Tacoma,WA
Summary
Dedicated professional with a track record of driving high sales during both peak and off-peak hours. Skilled in resolving customer complaints effectively while maintaining a positive experience. Recognized for integrity and teamwork, consistently exceeding performance standards and sales targets. Committed to building strong customer relationships and supporting team success.
Overview
9
9
years of professional experience
Work History
Sales Manager
Stock market college
JHB
01.2022 - 01.2024
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Developed and implemented strategic sales plans to meet customer needs and maximize sales opportunities.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Trained new staff on customer service protocols and system usage.
- Implemented feedback strategies to enhance overall service quality.
- Supported promotional campaigns by informing customers of new products and offers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sales Associate
Eastwood Capital
JHB
01.2020 - 01.2022
- Completed day-to-day duties accurately and efficiently.
- Developed and maintained relationships with key stakeholders and portfolio companies.
- Collaborated with cross-functional teams to assess risk management strategies.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales and Account Manager
Reach publishers
DBN
01.2018 - 01.2019
- Developed strong client relationships to enhance customer satisfaction and retention.
- Collaborated with marketing teams to create effective promotional campaigns.
- Conducted market research to inform sales strategies and product offerings.
- Resolved client inquiries promptly to maintain high service standards and trust.
Education
Diamond Graduate program - Gemology
Corlia Roberts Institute of Diamonds
Johannesburg01.2012
Some College (No Degree) - Business Management
Damelin College
JohannesburgSkills
- Gemologist (diamonds) and gemstone evaluations
- Microsoft Office proficiency
- English transcription
- Blocking and lapping techniques
- Brialliateering and polished grading
- Rough diamond evaluation and grading
- Competitive analysis
- Self motivation
- Direct marketing
- Business acumen
- SWOT analysis
- Corporate communications
- Research methods
- Consumer Behavior Understanding
- Database management
- Written communication
- Sales forecasting
- Satisfaction measurement
- Customer service
- Microsoft office
- Time management abilities
- Prepare detailed reports
- Qualitative research
- Systematic
- Data collection and analysis
- Strong analytical skills
- Strength in research
- High attention to detail
- Excellent communication
- Competitive intelligence
- Analytical mindset
- Team collaboration
- Time management
- Problem solving
- Attention to detail
References
B. Moyo, +27 768562668 , Investment Director, EASTWOOD CAPITAL
Languages
English.
Timeline
Sales Manager
Stock market college
01.2022 - 01.2024
Sales Associate
Eastwood Capital
01.2020 - 01.2022
Sales and Account Manager
Reach publishers
01.2018 - 01.2019
Diamond Graduate program - Gemology
Corlia Roberts Institute of Diamonds
Some College (No Degree) - Business Management
Damelin College