Overview
Work History
Education
Skills
Certification
Languages
Timeline
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SABEUR ASSAIDI

Clermont,FL

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Manager

Rodeway INN - Choice hotels
11.2021 - Current
  • - Always provide the highest quality of service to the guests. - Meet and greet guests as well as ensure all hotel staff provide an air of gracious hospitality to all guests. - Manage and coordinate the activities of the Front Office and Housekeeping Operations. - Directly involved in the sales efforts for the hotel based on the staffing levels
  • Which may include managing group blocks, taking reservations and performing sales calls as directed by the General Manager. - Monitor and ensure compliance with all Guidelines for Operations, safety and security awareness. - Monitor communication between departments to ensure a positive flow of information in a timely manner. - Assist in promoting sales of property services to current and future guests. - Review on a daily/weekly basis all cost accounts for Housekeeping, Front Desk, Food/Beverage areas, based on the size of the property and amenities available at the property. - Work closely with the General Manager to ensure a proper balance and mix of rooms, and that rooms are sold to maximize rates
  • Monitor fluctuations and trends in volume of rooms sold to be used in short and long-term forecasting. - Process on a timely basis all Accounts Payable batches (Invoices, Petty Cash, and Checks). - Train and provide guidance to new hires and entry levels. - make weekly schedule and maximize the ability to accommodate staff requests. - assuming payroll duty and time cards count
  • Other duties as created and assigned of which the associate is capable of performing.

Michael's Club Concierge

Celebrity Cruises, USA
03.2019 - 06.2020
  • A Suite Concierge (Michael’s club concierge) provides a variety of personalized services and information to VIPs inquiring at the Concierge Lounge
  • As a Concierge, you must actively listen and extend assistance to resolve all guest issues and concerns
  • Must be strongly oriented towards guest satisfaction
  • Also need to have outstanding hospitality, focused customer service, effective decision-making abilities, and strong communication and organizational skills.
  • Managing the lounge bar of the suite guests: staff, inventory, requisition, and the immaculate clean condition.
  • Gathering the requests of the upcoming cruise from the shore side concierge and making sure that every guest will enjoy a personalized and special service and treatment.
  • Offering the guests some recommendations and making reservations services.
  • Creating maintenance report in case of any problem.
  • Giving the butlers the necessary information about the guests, the port of calls and in case of previous log reports about the guests.
  • Sending voice mail to the guests stating the main event of the next day.
  • Organizing captain’s or officer’s dinner table and cocktail parties and special occasions including sending guest invitations, officer’s calendar, and F&B preparations.
  • Escorting suite class guests to the priority line in case of port shore excursion or disembarkation.
  • Organizing live music set in the VIP lounge in cooperation with the band master and cruise director.
  • Offering compensation to the guest in case of inconveniences.

Flight Attendant

Etihad Airways
04.2015 - 12.2017
  • We ensure that we exceed our guest's expectations onboard and deliver great service all the time, whilst offering a unique taste of United Arab Emirates hospitality - cultured, considerate, warm, and generous in a safe environment while the safety and the high security awareness comes first. - Attending pre-flight briefings before reporting time - Making sure that the cabin is clean and tidy before passengers come on board. - Responsible for the safety and comfort of passengers. - Welcoming passengers as they board the plane and helping them find their seats. - Helping passengers load and unload luggage from the overhead lockers. - Prior to take off, make sure all passengers have their seat belts on. - Doing routine safety checks before takeoff. - Giving the best hospitality temptation to our guest as per Etihad high standard. - Demonstrating the safety procedures to follow in an emergency. - Promoting the sale of duty-free products - Distribution of customs and immigration documents to the passengers. - At the end of a journey, complete a flight report recording any incidents. - Dealing with difficult passengers & situations politely but firmly.

Sales Associate

TOD’S Chalhoub Group UAE
07.2013 - 11.2014
  • Filing tasks: stock take reports, transfers, and shipments, slow- and fast-moving products reports and stationary orders.
  • Receiving shipments and confirming it by checking the packing list then counting and segregating all the model of goods, then requesting the label from the PSAS (pricing and inventory department).
  • Showroom assistance: greeting and helping customers at all levels of seniority, keeping showroom and items well-arranged.
  • Making weekly the random stock take.
  • Promoting new products and any special deals
  • Preparing Daly Sales Reports (footfall and sales operations), invoices, cash
  • Update my manager and leaders by feedback about sales trends, the reviews, and opinions of the customers to ameliorate customer service and meet the sale target.

Education

High School Diploma -

Mostafa Fouraty School
Sfax, Tunisia

Skills

  • Customer Service
  • Conflict and issue documentation
  • Quality Assurance
  • VIP guest relations
  • Emergency Procedures
  • Professional Appearance
  • Safety Procedures
  • Time management expertise
  • Sales and Upselling

Certification

  • FAA Private Pilot license: Orlando Flight School - Aug 2024
  • EASA Private Pilot license: PEGAZ air School Belgrade Serbia - Aug 2018
  • Flight attendant certificate: Etihad airways academy UAE - May 2015

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Full Professional

Timeline

Front Desk Manager

Rodeway INN - Choice hotels
11.2021 - Current

Michael's Club Concierge

Celebrity Cruises, USA
03.2019 - 06.2020

Flight Attendant

Etihad Airways
04.2015 - 12.2017

Sales Associate

TOD’S Chalhoub Group UAE
07.2013 - 11.2014

High School Diploma -

Mostafa Fouraty School
  • FAA Private Pilot license: Orlando Flight School - Aug 2024
  • EASA Private Pilot license: PEGAZ air School Belgrade Serbia - Aug 2018
  • Flight attendant certificate: Etihad airways academy UAE - May 2015

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