Sabrina VanVliet
Summary
Professional administrative specialist prepared for any role requiring top-notch organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing respectful service. Known for strong teamwork and reliability, ensuring seamless operations on a day-to-day basis.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Ascent Urgent Care
08.2023 - Current
- Collected all fees and required payments at time of service.
- Quickly but efficiently checked-in and checked-out patients, ensuring seamless experiences during their visits.
- Managed a high volume of incoming/outgoing calls, addressing all questions, and providing exceptional kind service to patients.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Customer Service Phone Agent
Morley Companies
01.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Detailed payment options and explained price, receipt and billing details to customers.
Office Administrator
Dr. Kristina Nikolakeas
01.2022 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Verified benefits and worked with insurance companies to obtain payments.
- Entered procedure codes and diagnosis codes into medical billing software.
- Aided with prescription refill requests. Including all medication prior authorization requests
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Diligently proofread all office documents to maintain consistency and accuracy.
Office Administrator
Knight Dental Care
09.2021 - 01.2022
- Interacted with 30-70 patients a day by phone, email, or in-person to provide information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Generated reports to track insurance verifications and claim progress.
- Acted as first point of contact and set appointments for prospective patients.
Office Administrator
Delta Family Clinic
08.2018 - 09.2021
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept the reception area clean and neat to give visitors and patients a positive first impression.
- Confirmed 50-60 appointments a day, communicated with patients, and updated patient records.
- Handled cash transactions and maintained sales and payments records accurately.
Skills
- Telephone Etiquette
- Scheduling
- Oral and writing communication
- Front Office Management
- Issue handling
- Multi-Line Telephone Systems
- Billing and Invoicing
Timeline
Front Desk Receptionist
Ascent Urgent Care
08.2023 - Current
Customer Service Phone Agent
Morley Companies
01.2023 - Current
Office Administrator
Dr. Kristina Nikolakeas
01.2022 - 12.2022
Office Administrator
Knight Dental Care
09.2021 - 01.2022
Office Administrator
Delta Family Clinic
08.2018 - 09.2021
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