Sabian Pearce
Lincoln,NE
Summary
Dynamic Technical Support Engineer with extensive experience at Global Technology Associates, excelling in telecom infrastructure and RAN technologies. Proven track record in executing router migrations and bandwidth upgrades, enhancing network capacity. Strong troubleshooting skills and adept at using advanced network management tools, ensuring seamless service continuity and operational efficiency.
Overview
28
28
years of professional experience
Work History
TECHNICAL SUPPORT ENGINEER
GLOBAL TECHNOLOGY ASSOCIATES
OVERLAND PARK, KANSAS
04.2021 - 05.2025
- Led cell site router migrations to support offloading from high-utilization MAD router pairs, AAV hot cut migrations, and bandwidth upgrades.
- Validated all on-site Radio Access Network (RAN) technologies prior to router migration to ensure compatibility and service continuity.
- Proficient in T-Mobile systems and tools including Pronghorn, Spirent, Pier 2.0, and ATOMs.
- Experienced in using SecureCRT, AMOS, moshell, and accessing Ericsson RAN systems via both GUI-based Element Network Managers (ENM/CNM) and command-line interfaces.
- Skilled in executing and modifying scripts on Nokia routers and within Ericsson RAN environments.
- Provided Tier 2 technical support, offering troubleshooting expertise and resolution during all phases of migration - before, during, and after implementation.
- Performed bandwidth upgrades on router ports to scale network capacity from 1G to 10G, enhancing data throughput.
- Demonstrated strong troubleshooting capabilities to identify and resolve issues in Ericsson RAN equipment during network rehome activities.
- Maintained excellent time management, completing migrations efficiently during overnight maintenance windows to minimize voice and data service interruptions.
- Authored detailed documentation outlining procedures and best practices to support knowledge transfer and team efficiency.
- Served as the single point of contact for all device replacements and software upgrades, ensuring dispatch within 90 minutes of outage identification.
- Conducted daily EBNRC LC health checks on the system.
- Supervised NOC technicians to ensure timely resolution of calls and network outages.
Senior Operations Engineer
Broadband ONA
Apopka, Florida
10.2019 - 01.2021
- Responded promptly and professionally to service requests, port activations, and support calls from field technicians.
- Utilized multiple tools and platforms, including Workflow Management Tool (WFMT), Tabview, Redback Web Provisioning System (RWPS), Calix Management System (CMS), Remedy, Netcool, and Tera Term.
- Responsible for decommissioning network devices that have been removed from service.
- Worked with a variety of broadband and access technologies, including AFC, Marconi, Calix (various platforms), Adtran (various platforms), Litespan, and ASAM.
ENGINEER II
SERVICE ASSURANCE NOC
NEW CENTURY, KANSAS
06.2019 - 10.2019
- Served as the single point of contact for all device replacements and software upgrades, ensuring dispatch within 90 minutes of outage identification.
- Conducted daily EBNRC LC health checks on the system.
- Supervised NOC technicians to ensure timely resolution of calls and network outages.
- Delegated daily operational tasks to team members.
- Generated reports and performed root cause analysis (RCA) for prolonged network outages.
ENGINEER II
ONA ACTIVATION
APOPKA, FLORIDA
10.2008 - 06.2019
- Facilitated new service activations, port turn-ups, and remote support for field technicians.
- Managed decommissioning of obsolete network equipment to enhance operational efficiency.
- Supported diverse equipment platforms including AFC, Marconi, Calix, Adtran, Litespan, and ASAM.
- Utilized tools such as WFMT, Tabview, RWPS, CMS, Remedy, Netcool, and Tera Term effectively.
LEAD TECHNICIAN/FLOOR SUPERVISOR
EMBARQ
OVERLAND PARK, KANSAS
05.2006 - 10.2008
- Delegated daily operational tasks to team members.
- Generated reports and performed Root Cause Analysis (RCA) for prolonged network outages.
- Handled new service activations, port turn-ups, and provided remote support to field technicians.
- Proficient in tools including WFMT, Tabview, RWPS, CMS, Remedy, Netcool, and Tera Term.
- Managed decommissioning of obsolete network equipment.
- Supported a broad range of equipment platforms. AFC, Marconi, Calix (various), Adtran (various), Litespan, ASAM.
- Oversaw overnight network monitoring and outage management for the broadband network, including Sprint ION.
- Supported field technicians with real-time troubleshooting and remote diagnostics.
- Hands-on experience with: AFC, LiteSpan, Lucent Stinger.
- Monitored the Sprint Local Telephone voice network for alarms, faults, and outages.
- Collaborated with field teams on equipment repairs and service restoration.
- Gained operational experience with legacy telephony equipment: DMS10, DMS-100, Alcatel 1210, Stromberg Carlson DCO, 5ESS.
NETWORK OPERATIONS SPECIALIST II
BROADBAND MAINTENANCE CENTER
OVERLAND PARK, KANSAS
08.1999 - 05.2006
- Oversaw overnight network monitoring and outage management for the broadband network, including Sprint ION.
- Supported field technicians with real-time troubleshooting and remote diagnostics.
- Hands-on experience with AFC, LiteSpan, and Lucent Stinger.
NETWORK OPERATIONS SPECIALIST I
SPRINT
NEW CENTURY, KANSAS
10.1997 - 08.1999
- Monitored the Sprint Local Telephone voice network for alarms, faults, and outages.
- Collaborated with field teams on equipment repairs and service restoration.
- Gained operational experience with legacy telephony equipment: DMS-10, DMS-100, Alcatel 1210, Stromberg Carlson DCO, and 5ESS.
Education
Telecommunications -
Northwest Kansas Technical College
Goodland, Kansas05.1996
High School Diploma -
Dighton High School
Dighton, Kansas05.1994
Skills
- Telecom and network infrastructure
- Radio access network (RAN)
- Router and network configuration
- Network management and monitoring tools
Timeline
TECHNICAL SUPPORT ENGINEER
GLOBAL TECHNOLOGY ASSOCIATES
04.2021 - 05.2025
Senior Operations Engineer
Broadband ONA
10.2019 - 01.2021
ENGINEER II
SERVICE ASSURANCE NOC
06.2019 - 10.2019
ENGINEER II
ONA ACTIVATION
10.2008 - 06.2019
LEAD TECHNICIAN/FLOOR SUPERVISOR
EMBARQ
05.2006 - 10.2008
NETWORK OPERATIONS SPECIALIST II
BROADBAND MAINTENANCE CENTER
08.1999 - 05.2006
NETWORK OPERATIONS SPECIALIST I
SPRINT
10.1997 - 08.1999
Telecommunications -
Northwest Kansas Technical College
High School Diploma -
Dighton High School
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