SABIN MUSINDE
DIRECTOR OF PROGRAMS (ICT4D)
Kinshasa
Summary
Dedicated Director of Programs with history of meeting company goals and an excellent reputation for improving projects performance and customer satisfaction in multicultural settings.
Overview
10
10
years of professional experience
Work History
Director of Programs
VIAMO
05.2022 - Current
- Lead project planning and implementation of 7 USAID and UN-funded projects providing critical information to hard-to-reach communities through mobile telecommunication
- Supervise a team of two program managers and one product manager and ensure projects are delivered in time, on schedule, and within budget, while meeting customer satisfaction and compliance with funders’ governance frameworks
- Ensure projects delivery while monitoring revenue generation from various projects to meet revenue targets with a minimal variance of less than 20% of billing against forecasts
- Provide business development support and provide digital strategy advice to development sector client organizations
- Perform project conceptualization, design, planning, and execution of all phases of partners’ mobile-based digital solutions rollout while Managing projects’ communication and stakeholders’ relationships both internally and externally.
Program Manager
VIAMO, RD
11.2020 - 04.2022
- Exceeded annual financial target, achieving 130%, and was ranked amongst the company's top 5% performers for the year
- Managed project budget and financial reporting to monitor spending whilst ensuring projects compliance with funders' governance
- Managed and build relationships with partners technical leads and government ministries representatives to ensure successful and timely implementation of activities
- Provided product support to end users and escalated issues to technical teams to guarantee good user experience.
- Prepared annual budgets and work plans for assigned projects
Consultant/ General Manager/ SMEs Advisor
Johannesburg
05.2019 - 10.2020
- Managed revenue models, process flows, operations support and customer engagement strategies
- Develop tailored solutions focusing on business planning, feasibility studies, market research and positioning, strategy development as well as process improvement achieving 100% client satisfaction and over 90% clients retention
- Run lean operation by keeping fix and payroll costs to minimum by using independent contractors.
Manager
Consulting, SNG GRANT THORNTON
Pretoria
03.2018 - 04.2019
- Exceeded unit annual sales target by 50%, achieve 100% customer satisfaction and 95% revenue collection rate
- Managed budget implementations, Managed cross-functional teams, and sub-contractors, maintaining cost controls and maximize business operational efficiency, hence, achieving 30% cost reduction
- Participated in the management committee of division entrusted with development and implementation of division's strategy through business planning, sales planning, and monitoring activities, as well as budget forecasting and performance tracking
- Performed administrative duties related to day-to-day operations of business unit including recruiting, employee reviews, training, planning, preparing reports, maintaining records of travel expenses and contract negotiations.
Senior Management Consultant
SIZWE NTSALUBA GOBODO
Johannesburg
03.2017 - 02.2018
- The role focused on business strategy projects, organizational redesign, operational process efficiency and small business development services
- Pioneered the development of the small business methodology resulting in the division landing three clients contributing with 60% of the division's revenue for the following 3 years
- Promoted within 12 months due to strong performance and organizational impact
- Led stakeholder engagement, data collection and analysis for a university in the development of innovative business models to in-house previously outsourced functions
- Proposed business models were bench-marked, the financial viability established to ensure long-term sustainability
- Achieved 80% survival rate of small businesses that partook in the firm-run accelerator
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Junior Management Consultant and Business Analyst
SIZWE NTSALUBA GOBODO
Johannesburg
06.2016 - 03.2017
- Provide support to senior consultant and managers in delivering on clients' projects leveraging data collection and analysis skills to collect critical information needed to establish an understanding of clients' context
- Offered support to strategy projects by setting context through document analysis, desktop research, and key stakeholders' interviews
- Developed business proposals with support of managers achieving a 40% conversion rate
- Performed market research leveraging research skills to collect industries' best practices and benchmarks, but also prepare packs for managers and directors on prospective clients before meetings.
Research Assistant
INONAFRICA
Johannesburg
06.2015 - 06.2016
- Collected primary data collection through telephonic and face to face interviews, and secondary data through desktop research
- Transcribed, coded and grouped responses in themes, and summarized search results by preparing draft reports
- Decided with leadership team on adequate questions and determined best methods of collection
- Designed and implemented survey instruments such as telephone questionnaires to obtain study information
- Collected information through desktop research and synthesized information.
Buyer and Stock Controller
ADRIAN SINGH MEDICAL ORTHOTIST AND PROSTHE
Johannesburg
02.2015 - 06.2015
- Standardized inventory monthly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current at optimal level
- Ordered products from database of approved suppliers, filed documents, and distributed stock to various reseller hospitals and conducted sales reconciliation reporting per reseller
- Perform procurement related administrative functions by maintaining files of all invoices and distribution data to foster transparency and accountability
- Reduced stock theft to 0% by implementing stringent inventory processes
Education
Master’s - international business
Monash University
Johannesburg, South Africa10.2016
Certificate in Business System Analysis -
University of Cape Town
Johannesburg, South Africa08.2019
Advanced Certificate in Sourcing and Supply Chain -
University of South Africa
Johannesburg12.2014
Bachelor of Arts - Public Management and Governance
University of Johannesburg
Johannesburg, South Africa12.2013
Bachelor of Arts - Sciences Politiques et Administrative
Université De Lubumbashi
Johannesburg, South Africa07.2010
Skills
- Project management
- Ability to manage teams
- Organizational skills
- Communication skills
- Stakeholders management
- Ability to work independently and in teams
- Customer service
- Budget Management
- Business Management
- Cultural Awareness
Timeline
Director of Programs
VIAMO
05.2022 - Current
Program Manager
VIAMO, RD
11.2020 - 04.2022
Consultant/ General Manager/ SMEs Advisor
05.2019 - 10.2020
Manager
Consulting, SNG GRANT THORNTON
03.2018 - 04.2019
Senior Management Consultant
SIZWE NTSALUBA GOBODO
03.2017 - 02.2018
Junior Management Consultant and Business Analyst
SIZWE NTSALUBA GOBODO
06.2016 - 03.2017
Research Assistant
INONAFRICA
06.2015 - 06.2016
Buyer and Stock Controller
ADRIAN SINGH MEDICAL ORTHOTIST AND PROSTHE
02.2015 - 06.2015
Master’s - international business
Monash University
Certificate in Business System Analysis -
University of Cape Town
Advanced Certificate in Sourcing and Supply Chain -
University of South Africa
Bachelor of Arts - Public Management and Governance
University of Johannesburg
Bachelor of Arts - Sciences Politiques et Administrative
Université De Lubumbashi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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