Sabin Subramannian
IT Administrator
Dubai
Summary
Methodical IT Administrator with 10 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent IT operations.
Overview
10
10
years of professional experience
4
4
Certifications
1
1
Language
Work History
ASSISTANT IT MANAGER
CLASS HOSPITALITY, CLASS HOTEL APARTMENTS
DUBAI
03.2018 - Current
- Analyse hardware and software problems and identify the appropriate course of action to correct deficiencies, operating errors and irregularities
- In co-ordination with heads of department, design, document and implement new information treatment procedures that allow departments to operate more efficiently or provide better service for guests
- Review all systems-related contracts and supervise activities of contracts that provide equipment maintenance at the hotel
- Establish and document procedures to ensure that back-up copies are made and emergency recovery plans are in order to maintain the database in the event of system failures or emergencies
- Develop and implement training programmes to increase user knowledge in handling systems and to promote their use
- Investigate and define needs for authorised hotel and user systems
- Recommend new acquisitions, following Hotel procedures and recommendations
- Install and test new programmes before requesting approval and final implementation, to ensure they operate correctly and meet their objectives
- Provide assistance to user departments, establishing priorities based on the workflow, and recommend procedural changes by analysing processes to ensure work programmes are adhered to
- Keep up to date with the changes and improvements made to the systems and co-ordinate with one's immediate superior and external suppliers when installing any improvements and updates for both hardware and software
- Ensure all company policies and procedures are adhered to, as well as all local and international legal requirements
- Responsible of all the systems of the property, including front and back of the house as well as any other systems required for the operation of the hotel
- Carry out all instructions and tasks assigned by the position’s immediate superior, as well as any other responsibilities required by the role
IT EXECUTIVE
RAVIZ CENTER POINT HOTEL
DUBAI
11.2014 - 12.2017
- Manage and monitor all installed systems and infrastructure
- Assists users and guests when hardware or software problems arise quickly and efficiently
- Implements and follows all department standards and guidelines set by the company
- Administration and managing windows server 2008 / 2012 and Linux Servers Centos7 and Ubuntu 17
- Maintains a log book for problems and repairs, which will be check by the Department Head regularly
- Maintains the security and confidentiality of all software and information stored in the hotel systems
- Create, Manage users in Microsoft Windows Active Directory, LDAP, Linux UCS Server
- Install, configure, test and maintain operating systems, application software and system management tools
- Manage, monitor and troubleshoot High Speed Internet Access Gateway (HSIA)
- Manage and troubleshoot guest room Wi-Fi system
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Install, Manage and Supporting Microsoft server applications and Linux Servers in Windows and Linux environments, Exchange, SQL Server, high availability systems, SAN, and NAS systems
- Supporting Terminal Server, Remote Desktop, and similar systems
- Manage and monitor Domain Controllers [AD, GPO, DNS, DHCP]
- Install, configure and troubleshoot Printer and Print servers
- Configure and manage Network Security systems and firewall
- Installing, managing and maintaining File servers, DFS services and Print servers
- Implement, Configure and monitoring Firewall policies
- Configure and troubleshoot Wireless Access Points and Network Switches
- Managing IT infrastructure and PMS (Property management System)
- Manage and monitor Security Surveillance and Access Control Systems
- Manage guest room TV System
- Manage guest room Key card management system
- Install and troubleshoot ID card Printer
- Install and troubleshoot KOT printer (Kitchen Order Ticket)
- Install, configure, Upgrade and maintain Hotel Wi-Fi System,
- Supporting HR and Payroll system
- Install, Configure, test and Maintain Document Management and Automated Network Backup Systems
- Manage and troubleshoot Access Control System
- Configure and troubleshoot Email services (Outlook and Exchange)
- Configure and Monitor VPN Connections
- Install, test, configure, and maintain Digital Signage systems (Digital Banner, Digital Menu Board, Dynamic Information Display)
- Manage and supporting Passport scanning software and interface System
- Manage, troubleshoot and monitor virtualization Server and PC’s
- Monitoring and support CID (Dubai Police) and DTCM (Department of Tourism and Commerce Marketing) interface Systems
- Configure and troubleshoot Desktop, Laptop and Notebook
- Manage, support, monitor PBX and Telephone system 300 Extension of Raviz Center Point Hotel
- Maintains an up-to-date list of all computer hardware and software licence
- Troubleshoot and resolve technical problems or issues related to computer software and systems
- Liaise with vendors and other IT personnel for problem resolution
- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
- Troubleshoot, modify, support, manage, and maintain applications programs and user accounts
- Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
- Provides 24 x 7 on-call duties as required
- Ensure security of data, network access and backup systems
- Create Artwork and Restaurant Promotions in Adobe Photoshop
- ACHIEVEMENTS:
- Implemented in house Digital Signage Solution (Digital Display, Digital Information Board, Digital Menu Board
- Part of Hotel pre- opening team
IT COORDINATOR
VERSAILLES HOTEL, RP GROUP OF COMPANIES
DUBAI
01.2012 - 01.2014
- Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment
- Respond to program error messages by finding and correcting problems or terminating the program
- Manage guest room TV System
- Manage and troubleshoot guest room and admin telephone System (PBX)
- Manage, Monitor and trouble shoot High Speed Internet Access Gateway (HSIA)
- Configure, troubleshoot and monitor Hotel Wi-Fi Access Points and Network Switches
- Installing, managing and maintaining File servers, DFS services and Print servers
- Implement, Configure and monitoring Firewall policies
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Install, Manage and Supporting Microsoft server applications and Linux Servers in Windows and Linux environments, Exchange, SQL Server, high availability systems, SAN, and NAS systems
- ACHIEVEMENTS:
- Implemented in house Digital Signage Solution (Digital Display, Digital Information Board, Digital Menu Board
- Upgrade High Speed internet Access System (HSIA and Wi-Fi Access Points)
- Implemented Wi-Fi Marketing system
- Project involved in Hotel Renovation (Low current system)
SYSTEM ANALYST
WESTFORT HOSPITAL, WESTFORT HOSPITAL GROUP INDIA
01.2010 - 01.2011
- In charge of Managing IT Hardware and Networking in Westfort Hospital, Westfort Ayurveda Hospital Westfort Institute of Paramedical Science and Westfort Academy for Higher Education
- Analyse systems requirements, implement, configure and supporting
- Installing, configure, Troubleshooting and supporting Hospital Management systems (Mediware)
- Troubleshooting and supporting Medical Record System and Laboratory Equipment Interface servers
- Troubleshooting and supporting HR and Payroll, Tally network server, PBX and Security Surveillance System of Westfort Hospital and Westfort Ayurveda Hospital, reporting to IT Manager (EDP Manager)
- ACHIEVEMENTS
- Part of implementation Medical record System, Laboratory and Equipment interface
Education
Bachelor of Computer Application -
Jaipur National University
Diploma - Electronic Engineering IT
E S Government of India
Diploma - Hardware and Network Engineering: Electronic
Corporation of India Limited
Skills
Project lifecycle management
Requirements analysis
Budget administration
Security planning
Infrastructure development
Agile framework
Analytical and Critical Thinking
Attention to Detail
MS Office
Multitasking Abilities
G-Suite
Windows Server
Linux OS
Open Source Applications
Critical Thinking
Teamwork and Collaboration
Flexible and Adaptable
Active Listening
Point of sale operation
Hospitality service expertise
Operations management
Change request processing
Additional Information
- Driving License : , UAE License (Automatic)
Certification
CompTIA Network+
Timeline
ASSISTANT IT MANAGER
CLASS HOSPITALITY, CLASS HOTEL APARTMENTS
03.2018 - Current
IT EXECUTIVE
RAVIZ CENTER POINT HOTEL
11.2014 - 12.2017
IT COORDINATOR
VERSAILLES HOTEL, RP GROUP OF COMPANIES
01.2012 - 01.2014
SYSTEM ANALYST
WESTFORT HOSPITAL, WESTFORT HOSPITAL GROUP INDIA
01.2010 - 01.2011
Bachelor of Computer Application -
Jaipur National University
Diploma - Electronic Engineering IT
E S Government of India
Diploma - Hardware and Network Engineering: Electronic
Corporation of India Limited