SABINA ADHIKARI
Sunnyvale
Summary
Experienced and dedicated hospitality professional in front desk operations, guest services, and hotel management. Known for adaptability, consistently ensuring smooth operations by accommodating flexible scheduling needs. Skilled in swiftly addressing guest concerns and resolving issues to maintain high satisfaction levels. Proficient in property management systems including StayNtouch, SynXis, and Micros POS. A strong communicator with a focus on promoting team collaboration and enhancing the overall guest experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Park James Hotel
02.2024 - Current
- Experienced in boutique and luxury hotel environments, maintaining brand standards for guest experience, appearance, and service delivery.
- Manage guest check-ins, check-outs, and reservations using hotel software with accuracy and professionalism.
- Always flexible with scheduling needs to help the hotel run smoothly during busy periods or staff shortages.
- Prioritize guest satisfaction by addressing issues promptly and professionally; resolve problems independently whenever possible and escalate to management when necessary.
- Coordinate with vendors and internal departments for maintenance, special requests, and room blocks.
- Maintained 100% accuracy in billing and payment reconciliation.
- Process and verify third-party and pre-paid reservations (Hotel Tonight, Expedia, Booking.com, etc.) and manage routing/billing instructions.
- Collaborate with the sales and front office teams to ensure smooth operations and accurate billing.
- Perform 3rd-party commissions and maintain organized guest records.
- Helped train and mentor new front desk team members on hotel procedures, guest service standards, and property management systems.
- Recognized for consistently achieving high guest service scores and positive guest reviews.
Freelance 3D Artist & UI/UX Designer (Remote)
Homekynd Inc. / Upwork
11.2023 - Current
Server
Namaste Los Gatos
01.2021 - 02.2023
- Delivered exceptional dining service with a friendly and professional demeanor.
- Managed POS transactions accurately while ensuring quick and efficient service.
- Supported teammates during peak hours and contributed to maintaining a positive guest atmosphere.
Front Desk Agent
Days Inn
07.2017 - 12.2020
- Processed guest reservations, check-ins, and check-outs using hotel PMS software.
- Handled guest inquiries and complaints, resolving issues quickly to ensure satisfaction.
- Supported night audit functions and coordinated with maintenance and housekeeping teams.
Education
Associate Degree - Computer Science
El Centro College
Dallas, TX12.2020
Bachelor’s Degree - undefined
Ed Mark Academy
Kathmandu, Nepal03.2012
Skills
- Front Desk & Guest Services Reservations Management Problem Resolution
- Flexible Scheduling & Team Collaboration
- Property Management Systems: StayNTouch, SynXis, PMS
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- UI/UX Design: Figma, Sketch, Adobe XD
- Revenue & Room Block Management
- Excellent Communication & Customer Relations
Certification
- Food Handler Certification
- UI/UX Design Certificate – Coursera
Timeline
Front Desk Agent
Park James Hotel
02.2024 - Current
Freelance 3D Artist & UI/UX Designer (Remote)
Homekynd Inc. / Upwork
11.2023 - Current
Server
Namaste Los Gatos
01.2021 - 02.2023
Front Desk Agent
Days Inn
07.2017 - 12.2020
Bachelor’s Degree - undefined
Ed Mark Academy
Associate Degree - Computer Science
El Centro College