Sabina Aguilar
Union City,CA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dispatcher Clerk
Caltrans District 4
08.2023 - Current
- Enhanced communication efficiency by implementing a streamlined dispatching process.
- Reduced response times for emergency calls by optimizing dispatcher schedules and call assignments.
- Increased accuracy of resource allocation through diligent monitoring and updating of inventory records.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Coordinated logistics, ensuring seamless operations between departments and transportation providers.
- Use of 40+ channel radio
- Dispatching tow trucks for all Bay Area bridges
Server/Bartender
Texas Roadhouse
10.2007 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Checked identification for minimum age for sale of alcoholic beverages
- Increased sales significantly by upselling higher-end products to customers
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Kept register accurate through correct billing, payment processing and cash management practices
- Worked with POS system to place orders, manage bills and handle complimentary items
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Inspected dishes and utensils for cleanliness
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Answered customers' questions, recommended items and recorded order information
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Call Taker
Royal Ambulance
10.2022 - 12.2022
- Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
- Streamlined call-taking process for increased productivity by implementing effective communication strategies.
- Improved response times with thorough knowledge of company services and accurate information delivery.
- Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
- Achieved consistent customer satisfaction ratings by actively listening to caller concerns and providing appropriate solutions.
Dispatch Coordinator
Pacific Material Handling Solutions
10.2019 - 02.2020
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms
- Leveraged [Software] and other tools to track data and make recommendations
- Monitored driver locations in field and solved discrepancies to keep team on-track
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste
- Coordinated regular inspections of vehicles and scheduled preventive maintenance
- Responded to high volume of phone and email requests to provide logistics information
- Received new orders, prepared documentation and assigned personnel
- Coordinated repairs to vehicles to maintain fleet operations
- Ordered supplies and allocated resources to personnel based on need
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Office Administrative Assistant
James Logan High School
10.2018 - 06.2019
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Provided clerical support to company employees by copying, faxing and filing documents
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
- Drafted agendas, recorded minutes and created documents for meetings
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Transferred and directed phone calls, guests and mail to correct staff members
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Responded to inquiries from callers seeking information
- Authored clear and professional business documents.
Education
Dispatch -
Public Safety Academy
Oroville, CA02.2021
High School Diploma -
James Logan High School
Union City, CA06.2008
Skills
- Professional and Courteous
- Strong Organizational Skills
- Cool Under Pressure
- Document and File Management
- Critical Thinking
- Geographical Knowledge
- Verbal and Written Communication
- Transactions and Cash Handling
- Workflow Coordination
- High Energy and Stamina
- Customer Service and Rapport
Certification
Public Safety Dispatcher (P.O.S.T.) Certified
Timeline
Dispatcher Clerk
Caltrans District 4
08.2023 - Current
Call Taker
Royal Ambulance
10.2022 - 12.2022
Dispatch Coordinator
Pacific Material Handling Solutions
10.2019 - 02.2020
Office Administrative Assistant
James Logan High School
10.2018 - 06.2019
Server/Bartender
Texas Roadhouse
10.2007 - Current
Dispatch -
Public Safety Academy
High School Diploma -
James Logan High School
Public Safety Dispatcher (P.O.S.T.) Certified
Similar Profiles
Jaime BaldenegroJaime Baldenegro
CDL Truck Driver at Caltrans District 4CDL Truck Driver at Caltrans District 4
Jaime BaldenegroJaime Baldenegro
CDL Truck Driver at Caltrans District 4CDL Truck Driver at Caltrans District 4
Charles SmithCharles Smith
Equipment Operator at Caltrans District 4Equipment Operator at Caltrans District 4