Laura Gspoyan
Los Angeles,CA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Seasoned Aesthetic Registered Nurse with robust background in cosmetic and dermatological treatments. Skilled in providing optimal patient care, administering aesthetic procedures, and educating on post-treatment care. Demonstrated ability to collaborate effectively with interdisciplinary teams for best patient outcomes. Prior experience has contributed significantly to improving clinic efficiency and patient satisfaction rates.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Aesthetic Registered Nurse
Pure Skin Laser Center
Los Angeles, CA
03.2024 - Current
- Provided pre-treatment and post-treatment care to ensure patient comfort, safety, and satisfaction.
- Reviewed medical histories prior to performing any procedure to determine appropriateness of treatment.
- Maintained accurate records of all treatments performed in accordance with applicable laws and regulations.
- Conducted follow-up visits to assess the results of treatments provided for aesthetic purposes.
Medical Receptionist
Cosmetic Rejuvenation Medical Center
08.2021 - 12.2021
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Sales Associate/Personal Stylist
Nordstrom
06.2019 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
Sales Associate
Footlocker Retail
12.2017 - 06.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Nursing
West Coast University
North Hollywood, CA01.2024
Master of Science - Family Nurse Practitioner
Walden University
Minneapolis, MNSkills
- Laser therapy
- Time management
- Conflict resolution
- Team collaboration
- Follow-up care
- Patient Education
- Botox administration proficiency
Certification
- Basic Life Support (BLS)-February 2022
- Fire and Safety Education-January 2022
Volunteer
Teen Volunteer: Cedars Sinai Hospital, Los Angeles, CA June 2016-August 2017
Peer Advocate: Planned Parenthood, Los Angeles, CA September 2016-June 2018
Languages
English
Professional
Russian
Professional
Armenian
Professional
Timeline
Aesthetic Registered Nurse
Pure Skin Laser Center
03.2024 - Current
Medical Receptionist
Cosmetic Rejuvenation Medical Center
08.2021 - 12.2021
Sales Associate/Personal Stylist
Nordstrom
06.2019 - 08.2021
Sales Associate
Footlocker Retail
12.2017 - 06.2019
Bachelor of Science - Nursing
West Coast University
Master of Science - Family Nurse Practitioner
Walden University
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