Sabina Benson
Kansas City
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction in an timely and professional manner. Exceptional ability to connect with people and understand their wants and needs. Excellent time management and organizational skills.
Overview
12
12
years of professional experience
Work History
Maintenance Technician
Woodley Building
01.2024 - Current
- Enhanced facility cleanliness by performing regular custodial tasks such as sweeping, mopping, and dusting.
- Fostered positive community relations, interacting politely with facility users and addressing concerns.
- Boosted staff morale and productivity, maintaining clean and organized work environment.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Customer Service Representative
Maximus
03.2021 - 06.2023
- Provided timely responses to telephone inquiries in a courteous and professional manner using prescribed responses. Followed policies and standard operating procedures such as filling out time sheets, adhering to privacy and HIPAA rules. Completed daily electronic call logs, maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs.
Mail sorter
UPS Mail Innovations
10.2020 - 02.2021
- Receiving incoming mail bins and sorting mail into trays for processing. Reviewing dates, addresses, barcodes, and other postage information for all outbound mail. inspecting mail for tampering, damage, and suspicious contents.
Licensing Agent
Select Quote
06.2020 - 10.2020
- Made sure of proper protocol and procedures were followedby employees and vendors. oversaw maintenance of records involved in the licensing process.
Kit Supervisor
North American Sealing Solutions
04.2016 - 06.2020
- Conducted inventory of all parts needed to build ordered O-ring kits. Inspected completed kits to ensure 100% accuracy. Delegated work load to appropriate staff according to noted ability. Ensured all kit orders were correct, completed, labeled, and shipped according to request date by customer.
Interviewer
DSS Decision Support Systems
07.2013 - 04.2016
- Worked in an outbound call center using Cisco phone system to complete questionaires on health insurance by stated deadline.
Education
High School Diploma - General
Lincoln Academy
Kansas City, Missouri05.1991
Skills
- Communication and Interpersonal skills Expert
- Active Listening Expert
- Problem solving Expert
- Time management Expert
- Complaint resolution
- Product knowledge
Timeline
Maintenance Technician
Woodley Building
01.2024 - Current
Customer Service Representative
Maximus
03.2021 - 06.2023
Mail sorter
UPS Mail Innovations
10.2020 - 02.2021
Licensing Agent
Select Quote
06.2020 - 10.2020
Kit Supervisor
North American Sealing Solutions
04.2016 - 06.2020
Interviewer
DSS Decision Support Systems
07.2013 - 04.2016
High School Diploma - General
Lincoln Academy
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