Sabina Fonseca
Kissimmee,FL
Summary
Dedicated professional with successful experience in fast-paced medical office settings for over 5 years. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Detailed oriented, quick learner, responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Support
JetBlue
10.2022 - Current
- Respond to customer inquiries and issues through phone and chat. Provide accurate and timely information to resolve customer concerns.
- Learning and understand all products and services offered by JetBlue.
- Effectively manage and resolve escalated customer calls, ensuring customer satisfaction and issue resolution.
- Assist customers with flight reservations, changes, cancellations, and other booking-related tasks.
- Investigate and resolve customer complaints and issues effectively while maintaining a high level of professionalism and empathy.
- Collaborate with colleagues and other departments to ensure a seamless customer experience and efficient issue resolution.
- Stay informed about JetBlue's policies, procedures, and service offerings to ensure accurate and consistent information is provided to customers.
Social Media Manager
EyeCarePro
05.2012 - 08.2022
- Oversee and elevate the online presence of our optometry practices across various social media platforms, ensuring brand visibility and engagement.
- Develop and execute a content strategy that aligns with our healthcare mission and values. Create and schedule healthcare-related social media posts in advance.
- Managing social media calender.
- Set reminders/followup calls to practices.
- Provide guidance and support to our healthcare practitioners on utilizing social media platforms effectively to maximize their online presence and connect with patients.
- Analyze social media performance data, extract meaningful insights, and recommend strategic improvements to enhance their online presence and engagement with patients and the community.
- Utilize tools like Canva and Adobe to design visually appealing and healthcare-centric social media content.
- Create custom email blasts and tailored social media campaigns to promote healthcare events, services, and awareness initiatives.
- Access web-based Electronic Health Record (EHR) systems to send healthcare-related email communications and ensure HIPAA compliance.
- Manage and execute monthly healthcare awareness social media campaigns, coordinating posts across social media pages and website.
Optician/Sales Associate
Southwest Orlando Eye Care
09.2011 - 05.2012
- Coordinate and schedule appointments on phone and in person for eye examinations, fittings, and follow-up visits and verifying insurance authorization for service.
- Assist customers in understanding and utilizing vision insurance benefits.
- Register patients by gathering and inputting demographic and financial information.
- Collecting copayments for services.
- Assisted with front desk duties.
- Process requests or contact other physicians for medical records.
- Organizing medical records and ensuring accuracy.
- Converting paper records into electronic records.
- Performed auto refracting, tonometry, visual screening, and retinal imaging.
- Coordinating referrals to ophthalmologist
- Pulling and filing charts.
- Assisted doctor with patient prep, history taking, and prescription verification.
- Transcribe physicians orders and notes into electronic and paper records.
- Assist customers in selecting eyeglass frames and lenses based on their prescription, face shape, style preferences, and lifestyle needs.
- Provide fitting, training, and guidance for customers interested in contact lenses. Ensure proper fitting and educate customers on lens care and hygiene.
- Repaired and adjusted glasses.
- Verified and dispensed glasses and contacts orders.
- Place orders for eyeglasses, contact lenses, and related products, ensuring accuracy and timely delivery. Maintain inventory and reorder supplies as needed.
Optician
Eye Doctor's Optical Outlets
08.2007 - 09.2011
- Coordinate and schedule appointments for eye examinations, fittings, and follow-up visits and obtaining insurance authorization for service.
- Obtaining patient demographics and insurance information.
- Pulling and filing charts.
- Coordinating referrals to ophthalmologist
- Filed claims with vision insurance companies to garner payment for optical services.
- Collecting copayments for services provided.
- Assisted with front desk duties.
- Performed auto refracting, tonometry, visual screening, and retinal imaging.
- Assisted doctor with patient prep, history taking, and prescription verification.
- Managed and updated electronic and paper records.
- Assist customers in selecting eyeglass frames and lenses based on their prescription, face shape, style preferences, and lifestyle needs.
- Provide fitting, training, and guidance for customers interested in contact lenses. Ensure proper fitting and educate customers on lens care and hygiene.
- Repaired and adjusted glasses.
- Verified and dispensed glasses and contacts orders
- Place orders for eyeglasses, contact lenses, and related products, ensuring accuracy and timely delivery. Maintain inventory and reorder supplies as needed.
- Converting paper records into electronic records.
Education
High School Diploma -
Professional And Technical High School
Kissimmee, FL05.2007
Skills
- Office Coordination
- Transcription
- Medical Terminology
- EMR Systems
- Patient Health Information Access
- Patient Eligibility Requirements
- Typing and Filing
- Customer Service
- Customer Inquiries
- Content Generation
- Social Media Management
- Client Campaigns
- Time Management
- Adobe Creative Suite
- Canva
Certification
- Occupation Completion Point A – General Office Clerk (150)
- Occupation Completion Point B – Front Desk Specialist (300)
- Occupation Completion Point C – Medical Office Technologist (150)
- Occupation Completion Point D – Medical Administrative Specialist (450)
Timeline
Customer Support
JetBlue
10.2022 - Current
Social Media Manager
EyeCarePro
05.2012 - 08.2022
Optician/Sales Associate
Southwest Orlando Eye Care
09.2011 - 05.2012
Optician
Eye Doctor's Optical Outlets
08.2007 - 09.2011
High School Diploma -
Professional And Technical High School
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