Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sohail Hussain

Oak Ridge,New Jersey

Summary

Accomplished General Store Manager with a proven track record at AT&T and KFC corporations, adept in team leadership and store operations. Excelled in enhancing customer service and problem-solving, significantly improving customer satisfaction. Skilled in training and mentoring, ensuring high team performance. Demonstrates exceptional time management and customer interaction abilities, driving operational excellence.

Overview

25
25
years of professional experience

Work History

Premier Delivery Driver

Net-A-Porter
06.2014 - Current
  • Delivered packages on time, ensuring customer satisfaction with efficient service.
  • Navigated routes effectively using GPS technology to ensure timely deliveries.
  • Improved delivery efficiency by organizing packages according to delivery sequence.
  • Loaded and unloaded delivery vehicles with care, maintaining package integrity.
  • Communicated with dispatchers to receive updates and instructions, enhancing service coordination.
  • Provided excellent customer service by addressing delivery-related inquiries and concerns.
  • Assisted in training new delivery drivers, sharing best practices for efficiency.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Store Manager

AT&T
05.2010 - 06.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

General Store Manager

Kentucky Fried Chicken
03.2000 - 02.2012
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
  • Collaborated closely with regional managers to implement corporate initiatives across the entire store network.

Education

BBA - Business

Punjab College of Commerce
Lahore, Pakistan
05-1998

Skills

  • Time management
  • Customer interaction
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Team leadership
  • Store operations
  • Training and mentoring

Languages

Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Full Professional

Timeline

Premier Delivery Driver

Net-A-Porter
06.2014 - Current

Store Manager

AT&T
05.2010 - 06.2014

General Store Manager

Kentucky Fried Chicken
03.2000 - 02.2012

BBA - Business

Punjab College of Commerce

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Sohail Hussain