Sabina Pflucker
Wilton Manors,FL
Summary
I am flexible, reliable, with excellent organizational skills. I am an enthusiastic, self-motivated, responsible, and hard-working professional. I adapt easily to stressful and/or challenging situations. I work well both within a team or without supervision. Fully believe the extra mile makes all the difference.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Licensed Public Adjuster
Public Adjusters Group
Boca Raton, FL
11.2021 - Current
- Help homeowners navigate through the insurance claim process
- Document and photograph all damages. Keep all necessary records of the claim process
- Deal with emergencies in the shortest time possible contacting the necessary professionals: plumbers, electricians, roofers, etc
- Contact law offices if an agreement cannot be reached between the involved parties.
Independent Agent
Working Solutions
, FL
09.2020 - 11.2021
- Responded to a high volume of call center calls through Five9
- Used Peloton’s ERP to assist members with all account-related issues: passwords, buy, or exchange accessories and parts, purchase monthly memberships, add, or delete authorized users, update personal information following all industry privacy policies
- Used multiple platforms simultaneously to answer member questions, track their orders, connect with other departments, and escalate issues when necessary
Office Manager
ING Consultants
Plantation, FL
01.2017 - 08.2020
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Monitored payments due from clients reducing receivables from $84,000 to $5,000.
- Created templates to facilitate owner interviews, field notes, and final engineering reports due to clients or lawyers.
- Maintained impeccable office organization to support effective scheduling of field inspections, depositions, and trial dates. objectives.
Customer Service & Operations Manager
Ebox Logistics
Doral, FL
03.2009 - 05.2014
- Implemented a tiered pricing model which increased sales by 18% annually
- Implemented two new revenue streams for the company.
- Implemented a new user friendly billing system, reducing charge disputes by 76%
- Updated equipment and software optimizing man hours by 55%
Customer Service and Operations Supervisor
Global MailBoxes Express / UPS
Miami, FL
05.1997 - 03.2009
- Implemented changes systematically to allow growth from 1 kilo to 50,000 kilos a month.
- Automated the process to track problem packages reducing the turnaround time by 62%
- Spearheaded an initiative to get the overseas franchises to clean their databases to reduce the processing time of badly addressed mail and packages
- Created a web-based training manual for new franchise owners to facilitate the start of their operations.
Education
Certificate - Project Management
Google Careers
Pompano Beach, FL07.2023
Certificate of Completion - First Aid And CPR
American Heart Association
Davie, FL07.2023
State License - Public Adjuster All Lines
State of Florida
Tallahassee, FL05.2022
Graduation Certificate - Web Design
McFatter Technical College
Davie, FL01.2013
Bachelor of Arts - Business Administration
Peruvian Institute of Business Administration
Lima, Peru01.1989
Some College (No Degree) - Business Administration and Management
Carlos Albizu University
Doral, FLSkills
- Soft Skills:
- Customer Service Management
- Influence and Negotiation skills
- Customer Focus and Orientation
- Motivating/Assessing employees
- Strong problem-solving capacity
- Strong communication skills
- Initiative-taker and collaborator
- Excellent organizational skills
- Detailed oriented
- Diversity Training
- Company Policies and Procedures
- Interpersonal Communication
- Public Speaking
- Program Management
- First Aid
- Personnel training and development
- Customer Relationship Management Software (CRM)
- Budgeting and reporting
- Inter-department collaboration
- Shipping, receiving and warehousing
- Effective workflow management
- Logistics policies and procedures
- Schedule Management
- Microsoft Outlook, Word and Excel
- ERP system knowledge
- Cash Handling
- Exceptional telephone etiquette
- Research and due diligence
- Computer Skills:
- Word/Excel/Outlook/PowerPoint
- Type 90 wpm
- Zendesk
- Salesforce
- Proprietary ERP’s
- Slack
- Five9
Interests
Volunteered for Hands on Miami a several communities programs. (2013)
Volunteered for the Christian Community Church Food Drives (2021)
Languages
- Fully fluent English and Spanish
- Limited Portuguese
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Portuguese
Limited
Additional Information
- The gap in my employment history is due to an accident I suffered overseas, that required a full year of bed rest and physical therapy.
- Please ask me about my employment history prior to 1997.
Certification
- Certified Breathing Techniques - The Art of Living - 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Licensed Public Adjuster
Public Adjusters Group
11.2021 - Current
Independent Agent
Working Solutions
09.2020 - 11.2021
Office Manager
ING Consultants
01.2017 - 08.2020
Customer Service & Operations Manager
Ebox Logistics
03.2009 - 05.2014
Customer Service and Operations Supervisor
Global MailBoxes Express / UPS
05.1997 - 03.2009
Certificate - Project Management
Google Careers
Certificate of Completion - First Aid And CPR
American Heart Association
State License - Public Adjuster All Lines
State of Florida
Graduation Certificate - Web Design
McFatter Technical College
Bachelor of Arts - Business Administration
Peruvian Institute of Business Administration
Some College (No Degree) - Business Administration and Management
Carlos Albizu University
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