Summary
Overview
Work History
Education
Certification
Timeline
Generic

Sabina Poudel

Dallas,Texas

Summary

IT Support Specialist (Infrastructure, Active Directory, Exchange and Office 365)

  • Successfully managed Active Directory tasks, ensuring smooth user access and group management.
  • Provided expert networking support, resolving issues related to Intranet, Internet, VPN, and Remote Access.
  • Administration of Active Directory, Exchange server and Microsoft 365 services
  • Experienced working on various operating systems such as Windows, Linux and Mac environment.
  • Effectively handled print management responsibilities, ensuring seamless printing processes.
  • Utilized remote support tools such as Remote Desktop, TeamViewer, Quick Assist, Any Desk, and LogMeIn for efficient issue resolution.
  • Delivered top-notch help desk support, addressing application-related issues for end users such as outlook, office, teams, zoom etc.
  • Proactively supported users in resolving PC-related issues, including troubleshooting BSOD, upgrades, and imaging.
  • Managed backup and restore procedures, ensuring the safety and retrieval of company data.
  • Contributed to the management and support of virtual server infrastructure (Hyper-V, VMware).
  • Executed PC imaging and deployment tasks, streamlining the onboarding process.
  • Supported end users in configuring mobile devices for email, Teams, and OneDrive.
  • Efficiently managed IT issues using a ticketing system service desk.
  • Experienced working on Arista Untangle router, SonicWall router and Basic understanding on Cisco router configuration

Overview

4
4
years of professional experience
1
1
Certification

Work History

Remote IT Support Specialist

Orion IT
11.2021 - 03.2024
  • Managed user accounts in Active Directory, including creating, modifying, and deleting accounts
  • Coordinated with HR for smooth onboarding and offboarding processes, ensuring seamless transitions in account management and workstation setup
  • Administered Active Directory users and Exchange Mailbox management, providing support for Outlook-related issues
  • Oversaw Microsoft 365 Basic Management for Exchange online, OneDrive, and Teams, ensuring user accounts and permissions were accurately managed
  • Provided user support for Network, Internet, and VPN-related issues, troubleshooting connectivity problems
  • Utilized service desk ticketing system to track and manage IT support requests, ensuring prompt resolution and effective communication
  • Assisted IT staff with hardware setup, network troubleshooting, and equipment deployment
  • Monitored support ticket statuses and maintained documentation of ticket resolutions
  • Offered technical assistance and application support while adhering to established processes and procedures
  • Consulted with users to determine appropriate hardware/software needs, prioritizing requests based on urgency and availability
  • Supported end users in configuring mobile devices for email, Teams, and OneDrive
  • Implemented robust endpoint security measures, protecting against viruses, malware, and ransomware
  • Contributed to the management and support of virtual server infrastructure, including Hyper-V and VMware
  • Conducted PC imaging and deployment tasks, streamlining the onboarding process for new hires.

Remote IT Support Level 1

Delta Global IT
Dallas, Texas
07.2020 - 10.2021
  • Deploy Windows 10 laptops and desktop to multiple customer sites
  • Diagnose software and hardware errors and compatibility issues to provide post deployment support as needed
  • Documents upgrade requests thoroughly in and associated asset assignment and inventory management
  • Install, configure, and troubleshoot Windows based operating systems, Microsoft Office 2016 and Internet browsers and adhere to Desktop and End User Computing processes, procedures and policies
  • Help end Users for any issues remotely using TeamViewer and Teams
  • Respond to questions and concerns about service and escalate calls appropriately
  • Supported 25 clients, each client had approx
  • 25-100 users (Law Firm, Schools and small community hospitals
  • Active Directory, Exchange Administration
  • End user support, Windows7 and 10 operating system support
  • Outlook and Microsoft Teams support
  • Basic Network connectivity support (Internet, Network drives and VPN)
  • Hardware maintenance support (Dell, Lenovo, HP)
  • Promptly responded to general inquiries from clients via telephone mail
  • E-mail.

Education

Bachelor’s In Business Administration -

Tribhuvan University

Certification

CompTIA Network+ Certified

Timeline

Remote IT Support Specialist

Orion IT
11.2021 - 03.2024

Remote IT Support Level 1

Delta Global IT
07.2020 - 10.2021

Bachelor’s In Business Administration -

Tribhuvan University

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Sabina Poudel