Sabina Rasulova
Summary
As a self-motivated and adaptable individual with over 15 years of dedicated customer service experience, I am eager to pivot my career towards a dynamic field like front end development. While I may not have formal experience in this area, my proficiency in effective communication, problem-solving, and the ability to understand and fulfill customer needs has honed my skills in teamwork and resourcefulness. I am committed to leveraging these strengths to excel in a software development role and am enthusiastic about acquiring the necessary technical skills.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
Sentry Management Services
01.2018 - 07.2022
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
PR and Events Executive
RED Communications
05.2017 - 11.2017
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported team members and volunteers.
Sales and Customer Service Centers Manager
Azerfon LLC
08.2008 - 05.2017
- Developed and implemented employee training programs, resulting in a improvement in employee performance.
- Managed a team of 20+ sales and service representatives.
- Implemented a customer satisfaction program.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Arts - Translation & Interpretation
Azerbaijani University of Languages
Baku, Azerbaijan06.2008
Skills
- JavaScript
- TypeScript
- HTML/CSS
- Tailwind CSS
- Bootstrap
- React JS
- Basic Design Skills
- Photoshop
- Soft skills
- Customer Experience
Languages
English
Full Professional
Russian
Native or Bilingual
Spanish
Limited Working
Turkish
Professional Working
Timeline
Customer Service Supervisor
Sentry Management Services
01.2018 - 07.2022
PR and Events Executive
RED Communications
05.2017 - 11.2017
Sales and Customer Service Centers Manager
Azerfon LLC
08.2008 - 05.2017
Bachelor of Arts - Translation & Interpretation
Azerbaijani University of Languages
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