Sabina Rasulova
Summary
As a self-motivated and adaptable individual with over 15 years of dedicated customer service experience, I am eager to pivot my career towards a dynamic field like front end development. While I may not have formal experience in this area, my proficiency in effective communication, problem-solving, and the ability to understand and fulfill customer needs has honed my skills in teamwork and resourcefulness. I am committed to leveraging these strengths to excel in a software development role and am enthusiastic about acquiring the necessary technical skills.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
Sentry Management Services
New York, NY
01.2018 - 07.2022
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
PR and Events Executive
RED Communications
Baku, Azerbaijan
05.2017 - 11.2017
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported team members and volunteers.
Sales and Customer Service Centers Manager
Azerfon LLC
Baku, Azerbaijan
08.2008 - 05.2017
- Developed and implemented employee training programs, resulting in a improvement in employee performance.
- Managed a team of 20+ sales and service representatives.
- Implemented a customer satisfaction program.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Arts - Translation & Interpretation
Azerbaijani University of Languages
Baku, Azerbaijan06.2008
Skills
- JavaScript
- TypeScript
- HTML/CSS
- Tailwind CSS
- Bootstrap
- React JS
- Basic Design Skills
- Photoshop
- Soft skills
- Customer Experience
Languages
English
Full Professional
Russian
Native or Bilingual
Spanish
Limited Working
Turkish
Professional Working
Timeline
Customer Service Supervisor
Sentry Management Services
01.2018 - 07.2022
PR and Events Executive
RED Communications
05.2017 - 11.2017
Sales and Customer Service Centers Manager
Azerfon LLC
08.2008 - 05.2017
Bachelor of Arts - Translation & Interpretation
Azerbaijani University of Languages