Sabina Resic
CLEARWATER,FL
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
13
13
years of professional experience
Work History
Sales Representative
Interprint Web Printing
08.2024 - 06.2025
- Managed key accounts, ensuring consistent communication and addressing client needs promptly.
- Responded to client emails, phone calls, and company visits.
- Created and entered customer orders into company system.
- Followed up with customers on quotes and manufacturing orders.
- Downloaded customer art files from drop box, then reviewed to ensure company printing requirements are met.
- Uploaded customer art files to XMF Auto Process website for Graphics department to prepare for production.
- Work closely with the production team to ensure timely shipment of products.
- Prepared order pricing for invoicing.
- Updated company system with current client contact information and special program notes.
Inside Sales Account Manager
Koozie Group
07.2018 - 04.2022
- Responsible for 1800 accounts with sales of 3.6M for assigned territory.
- Serviced Inbound/Outbound 80+ phone calls and emails per day.
- Assisted accounts with business reviews, custom projects, invoicing, storyboards, powerpoint, pricing, product suggestion, programs/sales agreements and sample orders.
- Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
- Prepared reports for incoming/outgoing high dollar value orders.
- Updated account information and maintained long-term relationships with clients.
- Work aside Field Sales/National Sales Account Manager counterparts to help grow mutual territory.
- Maintained current knowledge of product lines by attending regular technical and sales training seminars.
- Trained new Inside Sales Account Managers hired onto the team.
- Entered all days work into Salesforce and Excel spreadsheets.
Elite Customer Care Representative
Koozie Group
06.2016 - 07.2018
- Serviced Inbound/Outbound 50+ phone calls and emails inquiries per day.
- Work in conjunction with Field /National Sales Account Manager to productively identify and convey issues with inventory, order quality, changes, status and pricing to Elite Accounts.
- Communicate and promote new items to distributors and assist in creating sell/promotional material for end users.
- Enter custom and large order quotes into People Soft/CRM/Salesforce.
- Handle customer programs and sales agreements to ensure pricing is correct and updated in all systems.
- Entered and maintenance high dollar orders to ensure quality process.
- Educated clients on navigating company website, to place online orders, review invoices and reset passwords.
- Built long-term, loyal customer relations by providing top-notch service, and detailed order, account and service information.
- Logged call information and solutions provided into Salesforce and internal databases.
Claims and Resolution Representative
Koozie Group
03.2015 - 06.2016
- Serviced 80+ phone call and email inquiries from customers, internal departments, freight carriers and manufacturing quality departments.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions, make decisions and find resolutions.
- Investigated orders that shipped with incorrect product color, imprint color, imprint method, packing, ship method and ship to location.
- Notated accounts of resolution in Oracle/Salesforce, and created new purchase orders, and submitted to be entered.
- Entered replacement orders into Oracle, and added special notes for the quality and shipping department.
- Issued full/partial order, sales tax, and freight credits.
- Issued Call Tags to return or re-route miss-shipped packages.
- Entered all days’ work into Microsoft Excel Spreadsheets and Salesforce.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed
Manufacturing Liaison
Koozie Group
09.2012 - 03.2015
- Responded to email, phone call, walk-up inquiries from customer relations, management and manufacturing.
- Entered orders into the system by priority (24hr, Claims Adjustment, and Standard).
- Created follow-up tasks in Oracle when order discrepancies arise, to verify with customer.
- Applied order holds when a when a special request has been made by the customer.
- Maintenance orders requested by the customer or customer service.
- Resolved issues preventing the order shipping on schedule.
- Contacted customer regarding out of stock, imprint or product color and art issues.
- Managed reports on the hour with information of orders moved to production with the incorrect ship dates.
- Entered all days’ work in Microsoft Excel.
Help Desk Service
Vitera Healthcare Solutions
04.2012 - 08.2012
- Serviced 70+ phone call and email inquiries per day.
- Entered issue tickets and escalated to the appropriate departments.
- Followed-up on open tasks, tickets or accounts to ensure resolution.
- Sent escalation emails, complaints and rush tickets to appropriate Managers/Supervisors.
- Effective liaison between customers and internal departments.
- Maintained up-to-date knowledge of product and service changes.
- Entered all days work into internal database.
Education
High School Diploma -
St. Petersburg College
Clearwater, FL06.2002
Skills
- Exemplifies great teamwork spirit
- Easily adapts to new process and rules and can multi-task workload in efficient manner
- Efficient in Critical Problem Solving
- Efficient in Data Entry
- Skilled in handling Customer Service calls
- Possesses great attention to detail
- Inventory Control Processes
- Sales Report Generation in OBIEE/Oracle Business Intelligence Suite Enterprise Edition
- Pricing Structures
- Efficient in Microsoft Office Word, Excel, Outlook, and PowerPoint
- Proficient in Avaya/People Soft/CRM/Oracle/E-Business Suite/Salesforce/Skype for Business Management
- Fluent in English and Bosnian
Travel.
Make and plan annual trips to different countries to experience new cultures.
Timeline
Sales Representative
Interprint Web Printing
08.2024 - 06.2025
Inside Sales Account Manager
Koozie Group
07.2018 - 04.2022
Elite Customer Care Representative
Koozie Group
06.2016 - 07.2018
Claims and Resolution Representative
Koozie Group
03.2015 - 06.2016
Manufacturing Liaison
Koozie Group
09.2012 - 03.2015
Help Desk Service
Vitera Healthcare Solutions
04.2012 - 08.2012
High School Diploma -
St. Petersburg College