Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Work Availability
Timeline
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Dr. SABINA SARKWA

Quality Improvement Specialist
Washington,DC

Summary

A caring, dependable, team player, detailed oriented, self-motivator, and knowledgeable Quality Improvement Specialist/Administrator with seven years of experience managing and training employees, reviewing data is seeking an employment opportunity where my proven track record of successful performance will continue to be challenged while building a long-term career within the organization.

Overview

32
32
years of professional experience

Work History

Special Projects

MBI Health Services
Washington, DC
10.2015 - Current

• Prepared MBI Health Services to obtain CARF accreditation for 3yrs (2016-2019)
• Coordinated activities for CARF resurvey for another 3yrs (2019-2021)
• Part of the team that worked towards CARF resurvey for another 3yrs (2022-2025)
• Initiated CARF Corner where employees received information and also educated about CARF
• Drafted MBI's Strategic Plan for 2016
• Designed the first MBI Staff satisfaction survey
• Designed a tool for tracking expiring treatment plans, diagnostic assessment, GAIN-SS, Locus, and crisis plan (MBI)
• Introduced what if I have a complaint process (MBI)
• Part of the team that worked towards MBI/DDS termination letter to be rescinded
• Part of the team that helped MBI/DDS program to pass Provider Certification Review (PCR) for 2020, 2021 & 2022
• Initiated and organized Cultural Diversity Day celebration at MBI Health Services, LLC
• Designed an investigative process for MBI Health Services
• Assisted in the preparation of a business plan for the Cultural Events Series (Frostburg State University)
• Changed staff attitude toward training at MBI Health Services

Quality Improvement Specialist

MBI Health Services
Washington, DC
10.2015 - Current

• Quarterly audited clients' charts and submitted reports to assist with strategic planning
• Increased quality of service operations by recommending and providing improvement plans
• Ensured compliance with all regulations
• Quarterly audited MBI/Developmental Disability Service (DDS) program books, personnel files, training phase I-IV, financial and medical books
• Conducted environmental checks on three MBI/DDS supported living houses
• Quarterly conducted clients' satisfaction surveys and prepared a report to assist with strategic planning
• Educated staff on Commission on Accreditation of Rehabilitation Facility (CARF)
• Prepared MBI Health Services to obtain CARF accreditation for 3yrs (2016-2019)
• Part of the team that worked for CARF resurvey for another 3yrs (2019-2022)
• Part of the team that worked for CARF resurvey for another 3yrs (2022-2025)
• Investigated allegations and incidents from all MBI Health Services sites (5 sites)
• Coordinated activities to maintain CARF accreditation
• Conducted staff satisfaction surveys
• Coordinated staff training activities

Care Coordinator

PSI Services Inc
Washington, DC
05.2015 - 09.2015

• Assisted Team Coordinator to manage 12 Community Support Workers
• Approved community support encounter notes and monthly notes
• Addressed consumer complaints
• Assisted with group supervision of Community Support Workers
• Trained Community Support Workers

Community Support Worker

PSI Services Inc
02.2013 - 04.2015
  • Used community resources to assist clients and caregivers in all relevant life domains, including housing, financial assistance, medical, dental, social services, childcare education, and training
  • Maintained positive working relations with sub-providers and other public or private agencies involved with the client and caregivers
  • Provided motivational counseling and behavior management techniques to support clients as they meet their recovery goals
  • Accompanied clients and caregivers to appointments as needed to assist in accessing care and providing required information
  • Completed all required documentation including progress notes, monthly reports
  • Visited client's homes once a month

Case Manager

Reynolds & Associates
06.2011 - 07.2011
  • Orientated clients to the rules and regulations of the program upon arrival
  • Carried a caseload up to twenty-five (25) clients (BOP & CSOSA)
  • Assessed client's family, education, employment, and drug history
  • The leader of the Program Review Team
  • Assisted resident to establish goals during teaming
  • Prepared case notes every ten days
  • Coordinated with the Employment Specialist to secure jobs for clients
  • Assisted homeless clients to obtain transitional housing
  • Assisted clients with mental health issues to obtain assistance
  • Facilitated groups
  • Connected clients to Mentoring programs
  • Wrote terminal report upon client's release

Acting Asst Director

Reynolds & Associates Inc
01.2011 - 06.2011
  • (When the Asst. Director was on sick leave) February, Assisted in the overall management and supervision of Residential Monitors
  • Ensured the safety and sanitation of the building
  • Assisted with the training of correctional staff
  • Prepared work schedule for Residential Monitors
  • Member of the Program Review Team
  • Performed functions related to the Center disciplinary process as directed by the Director

Case Manager

Reynolds & Associates Inc
03.2007 - 02.2011
  • Orientated clients to the rules and regulations of the program upon arrival from the prison
  • Carried a caseload up to twenty-five (25) clients (BOP & CSOSA clients)
  • Assessed clients' family, education, employment, and drug history
  • The leader of the Program Review Team
  • Assisted resident to establish goals during teaming
  • Prepared case notes every ten days
  • Coordinated with the Employment Specialist to secure jobs for clients
  • Assisted clients to obtain transitional housing
  • Assisted clients with mental health issues to obtain assistance
  • Facilitated groups
  • Connected clients to Mentoring programs
  • Wrote terminal report upon client's release

Resident Manager

Reynolds & Associates Inc
11.2006 - 03.2007
  • In charge of housekeeping, maintenance, medical and food services
  • Daily inspected the facility
  • Prepared Fire Drill Schedule for the year
  • Conducted Room Searches twice every month
  • Reviewed all applicable logbooks for accuracy, monitoring accountability checks.

Charge of Quarters/ Acting Administrative Assistant

Reynolds & Associates Inc
11.2004 - 11.2006
  • Performed administrative support function for the Administrator of Reynolds & Associates
  • Opened and closed residents' files
  • Prepared three different monthly billing reports
  • Ensured the safety, security, cleanliness, and record-keeping of WHH facilities
  • Supervised Washington Halfway residents
  • Wrote incident and escape reports
  • Prepared affidavits
  • Occasionally selected as a panel member to investigate incident reports
  • Released inmates to the community as ordered by the court

Principal Administrative Officer

01.2000 - 01.2002
  • Commission on Human Rights & Administrative Justice, , Takoradi, Ghana, West Africa
  • Part of the team that hired and orientated junior staff
  • Developed value-add, reliable advisor relationships with my Director and staff and played a major role in their strategic HR management activities in the region
  • Discussed recruitment strategies in partnership with the Regional Director and District Officers
  • Provided insights to important HRD staffing needs and position requirements
  • Promoted robust selection processes and staffing decisions with emphasis on diversity issues
  • Supervised and managed fifty-six employees
  • Served as a member of the regional management team who gave direction and support needed on organizational design and efficiency
  • Part of the team that planned workshops, seminars, and organized training programs for staff
  • Appraised junior staff performance
  • Part of the team that managed and resolved performance cases
  • In charge of administration
  • Processed staff medical bills, study leave & maternity leave
  • Assisted with public educational programs
  • Part of the team that planned, looked for sponsorship, and organized Human Rights Week at Takoradi
  • Utilized complex quantitative and qualitative data from a wide range of sources.

Senior Administrative Officer

CHRAJ
01.1997 - 01.2000
  • Attended to the administrative matters in the region
  • Wrote situational reports
  • Administered personnel issues
  • Occasionally assisted with the investigation and mediation of cases

Administrative Officer

CHRAJ
01.1994 - 01.1997
  • Responsible for all correspondence in the region
  • Administered personnel issues
  • Wrote situational reports

Education

DBA -

South University

MBA - undefined

Frostburg State University

Certificate in Public Administration - undefined

Ghana Institute of Management & Public Administration (GIMPA)
1998

Personnel Management Course - undefined

Ghana Institute of Management & Public Administration (GIMPA)
1994

BA - undefined

University of Ghana
1991

Skills

  • Strategic Planning
  • Organizing
  • Leading
  • Coordinating
  • People Management
  • Conducting and analyzing survey results
  • Creative Thinking
  • Performance improvement
  • Training Coordination
  • Customer Satisfaction

Affiliations

  • Member of the MBI Health Services Training Committee
  • Member of the MBI Health Services Advisory Committee
  • Member of the MBI Health Services Quality Assurance/Quality Improvement Committee
  • In charge of Reynolds & Associates (Halfway back) facility when management went on a retreat.

Additional Information

  • Awards , Excellence in Academic Achievement given for achieving between a 3.4 & 3.99 cumulative grade point average
  • Two times Community Support Worker of the month at PSI Services Inc.
  • 2018-2019 Training Excellence Award for providing training in Auditing (MBI Health Services)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Special Projects

MBI Health Services
10.2015 - Current

Quality Improvement Specialist

MBI Health Services
10.2015 - Current

Care Coordinator

PSI Services Inc
05.2015 - 09.2015

Community Support Worker

PSI Services Inc
02.2013 - 04.2015

Case Manager

Reynolds & Associates
06.2011 - 07.2011

Acting Asst Director

Reynolds & Associates Inc
01.2011 - 06.2011

Case Manager

Reynolds & Associates Inc
03.2007 - 02.2011

Resident Manager

Reynolds & Associates Inc
11.2006 - 03.2007

Charge of Quarters/ Acting Administrative Assistant

Reynolds & Associates Inc
11.2004 - 11.2006

Principal Administrative Officer

01.2000 - 01.2002

Senior Administrative Officer

CHRAJ
01.1997 - 01.2000

Administrative Officer

CHRAJ
01.1994 - 01.1997

DBA -

South University

MBA - undefined

Frostburg State University

Certificate in Public Administration - undefined

Ghana Institute of Management & Public Administration (GIMPA)

Personnel Management Course - undefined

Ghana Institute of Management & Public Administration (GIMPA)

BA - undefined

University of Ghana
Dr. SABINA SARKWAQuality Improvement Specialist