A caring, dependable, team player, detailed oriented, self-motivator, and knowledgeable Quality Improvement Specialist/Administrator with seven years of experience managing and training employees, reviewing data is seeking an employment opportunity where my proven track record of successful performance will continue to be challenged while building a long-term career within the organization.
• Prepared MBI Health Services to obtain CARF accreditation for 3yrs (2016-2019)
• Coordinated activities for CARF resurvey for another 3yrs (2019-2021)
• Part of the team that worked towards CARF resurvey for another 3yrs (2022-2025)
• Initiated CARF Corner where employees received information and also educated about CARF
• Drafted MBI's Strategic Plan for 2016
• Designed the first MBI Staff satisfaction survey
• Designed a tool for tracking expiring treatment plans, diagnostic assessment, GAIN-SS, Locus, and crisis plan (MBI)
• Introduced what if I have a complaint process (MBI)
• Part of the team that worked towards MBI/DDS termination letter to be rescinded
• Part of the team that helped MBI/DDS program to pass Provider Certification Review (PCR) for 2020, 2021 & 2022
• Initiated and organized Cultural Diversity Day celebration at MBI Health Services, LLC
• Designed an investigative process for MBI Health Services
• Assisted in the preparation of a business plan for the Cultural Events Series (Frostburg State University)
• Changed staff attitude toward training at MBI Health Services
• Quarterly audited clients' charts and submitted reports to assist with strategic planning
• Increased quality of service operations by recommending and providing improvement plans
• Ensured compliance with all regulations
• Quarterly audited MBI/Developmental Disability Service (DDS) program books, personnel files, training phase I-IV, financial and medical books
• Conducted environmental checks on three MBI/DDS supported living houses
• Quarterly conducted clients' satisfaction surveys and prepared a report to assist with strategic planning
• Educated staff on Commission on Accreditation of Rehabilitation Facility (CARF)
• Prepared MBI Health Services to obtain CARF accreditation for 3yrs (2016-2019)
• Part of the team that worked for CARF resurvey for another 3yrs (2019-2022)
• Part of the team that worked for CARF resurvey for another 3yrs (2022-2025)
• Investigated allegations and incidents from all MBI Health Services sites (5 sites)
• Coordinated activities to maintain CARF accreditation
• Conducted staff satisfaction surveys
• Coordinated staff training activities
• Assisted Team Coordinator to manage 12 Community Support Workers
• Approved community support encounter notes and monthly notes
• Addressed consumer complaints
• Assisted with group supervision of Community Support Workers
• Trained Community Support Workers