Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sabina Smith

McMurray ,PA

Summary

Proven leader with extensive experience in enhancing operational efficiency and customer satisfaction at Aldi USA. Excelled in staff training, inventory control, and resolving customer complaints, fostering a positive shopping environment. Skilled in cash handling and mentoring, significantly improving team performance and business growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

17
17
years of professional experience
1
1

Opening and closing store

1
1

Stocking

1
1

Ordering product for the store and unloading trucks and stocking

Work History

Shift Manager

Aldi USA
08.2009 - 06.2017
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Supervised ongoing daily production phases.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Oversaw loading and unloading of packages in warehouse.
  • Coordinated project workflows for departments.
  • Created and implemented strategies for improving operational efficiency and accuracy.

Customer Service Manager

Food Lion
08.2003 - 04.2008
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Kept accurate records to document customer service actions and discussions.
  • Created and reviewed invoices to confirm accuracy.
  • Took ownership of customer issues and followed problems through to resolution.

Sales Associate

Jewels Osco
06.2000 - 01.2002
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.

Education

Business Management

Oakton Community College
Des Plaines, IL

Skills

  • Opening and closing procedures
  • Staff Training and Onboarding
  • Employee Training
  • Cash Handling
  • Payment Processing
  • Inventory controls
  • Decision-Making
  • Accurate money handling
  • Handling Customer Complaints
  • Training and mentoring
  • Documentation And Reporting
  • Workplace Safety
  • Delegating Work
  • Supply Ordering

Languages

Croatian,Serbian,Bosnian
Full Professional

Timeline

Shift Manager

Aldi USA
08.2009 - 06.2017

Customer Service Manager

Food Lion
08.2003 - 04.2008

Sales Associate

Jewels Osco
06.2000 - 01.2002

Business Management

Oakton Community College

Similar Profiles

CREATE PROFILE
Sabina Smith