Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Sabine Dorcélus

Customer Service Representative
St. Cloud,FL

Summary

Experienced Sales Manager Personal Statement. Outgoing and hard working person. I don't mind learning new things, especially if it's something that will help me and the business grow.

Personable and dedicated Customer Service Representative with extensive experience in banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience
4
4
Languages

Work History

Experienced Commercial Officer

SOGEBANK
09.2019 - 09.2023
  • Popularize and sell the various products and services of the
  • Sogebank group to individual customers
  • Process and analyze personal credit files and refer them to the approval authority
  • Monitor sales and loans systematically and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Delivered insights for customers and markets and determined whether existing products met needs.
  • Implemented strategies to take advantage of new opportunities.
  • Facilitated trade show participation as means of increasing brand visibility within target markets while simultaneously generating valuable leads.
  • Observed packing operations to verify conformance to specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Addressed customer needs and made product recommendations to increase sales.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered prompt service to prioritize customer needs.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Assistant to the President and CEO

BodyIsFoodIs
01.2021 - 09.2023
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Adapted menu items to meet dietary restrictions or allergies upon request from customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Cultivated warm relationships with regular customers.

Commercial Assistant

Sogebank
08.2016 - 08.2019
  • Take the time in the evening to update the database Ensure the delivery of checkbook requisitions, Sogecarte sheets Ensure that express deposits have been made to customer accounts.

Stock manager

Faculte Craan D'Haiti
01.2013 - 01.2016
  • And shareholder in a bar of the CRAAN Faculty
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Managed vendor relations effectively, resolving disputes promptly to protect company interests while maintaining positive partnerships.

Operator

Capital Transfer Agency
06.2014 - 08.2015
  • Documented daily production results accurately and completely.

Education

Certificate of participation on the summit on business growth -

Certificate on the Training Curriculum Related to Commercial Charges Success-HAITI -

SME Management

Quisqueya University

Certificate - Office Computing

Institut Français D'Haïti
Haïti

Certificate in Sales Techniques and After-Sales Service in Compliance with Banking Requirements -

X-PONENTIAL LEARNING

Skills

Business Administration

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Interests

Career growth, Personal Fulfillment

Timeline

Assistant to the President and CEO

BodyIsFoodIs
01.2021 - 09.2023

Experienced Commercial Officer

SOGEBANK
09.2019 - 09.2023

Commercial Assistant

Sogebank
08.2016 - 08.2019

Operator

Capital Transfer Agency
06.2014 - 08.2015

Stock manager

Faculte Craan D'Haiti
01.2013 - 01.2016

Certificate of participation on the summit on business growth -

Certificate on the Training Curriculum Related to Commercial Charges Success-HAITI -

SME Management

Quisqueya University

Certificate - Office Computing

Institut Français D'Haïti

Certificate in Sales Techniques and After-Sales Service in Compliance with Banking Requirements -

X-PONENTIAL LEARNING

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Sabine DorcélusCustomer Service Representative