Summary
Overview
Work History
Education
Skills
Timeline

Sabine Roper

Trust And Safety Content Analyst
Killeen,TX

Summary

Over 20 years of customer service experience, Providing and creating a safe environment for customers and staff by adhering to guidelines and policies, Efficient in minimizing customer dissatisfaction and increasing customer loyalty, Ability to maintain a high level of professionalism while under stressful situations, Proficient in Microsoft Applications

Overview

12
12
years of professional experience
1
1
Language

Work History

Trust and Safety Content Analyst

Accenture ( SRO Meta Project )
Austin, TX
07.2022 - 04.2023

Research and resolve all issues related to spam, account takeover and terms of service violations.

Basic knowledge of identity theft and industry risk trends.

Effectively identify problems and issues by performing relevant research using the appropriate tools.


Provided multilingual terminology management support, including general terminology database maintenance, respond to terminology queries, and validation of translated terms.

WOOD WORKER / ASSISTANT MECHANIC

Z SYSTEM CONTRACTING
01.2018 - 04.2021
  • Assists in the training and knowledge of product information for new employees and compile data and prepare monthly reports, support billing operations to maintain current accounts, order supplies , Operating, setting up, maintaining multiple pieces of machinery including table saws, joiners, shapers, radial arm saws, band saws, and hand tools, Responsible for reading, measuring, and cutting material to size from schematic drawings, Support technicians in equipment maintenance and repair, Operating a forklift and 12 ton overhead crane

CALL CENTER REPRESENTATIVE

GC SERVICE
02.2016 - 05.2018
  • Provided accurate and appropriate information in response to customer requests and inquiries, Worked with upper management to ensure appropriate changes were made to improve customer satisfaction, Developed effective relationships with call center departments through clear communication

CERTIFIED NURSING ASSISTANT

TEMPLE LIVING CENTER EAST
06.2013 - 01.2015
  • Provided excellent patient care by creating a safe and healthy environment,
  • Obtained vital signs, conducted patient observation, and documented data utilizing HIPAA and patient privacy policies, Knowledgeable in medical terminology.

Certified Nursing Assistant

HOME HEALTH CARE PROVIDER, FAMILY CARE HOME HEALTH
02.2011 - 01.2013
  • Assisted patients with their daily activities, Created an environment for the patient built on safety and healthy living, fostering comfort and recuperation,
  • Provided patients with reliable and compassionate care.

Education

High School Diploma -

Dreifaltigkeits Schule , Germany
05.2001 -

Skills

Critical Thinking

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Timeline

Trust and Safety Content Analyst - Accenture ( SRO Meta Project )
07.2022 - 04.2023
WOOD WORKER / ASSISTANT MECHANIC - Z SYSTEM CONTRACTING
01.2018 - 04.2021
CALL CENTER REPRESENTATIVE - GC SERVICE
02.2016 - 05.2018
CERTIFIED NURSING ASSISTANT - TEMPLE LIVING CENTER EAST
06.2013 - 01.2015
Certified Nursing Assistant - HOME HEALTH CARE PROVIDER, FAMILY CARE HOME HEALTH
02.2011 - 01.2013
Dreifaltigkeits Schule - High School Diploma,
05.2001 -
Sabine RoperTrust And Safety Content Analyst