Over 20 years of customer service experience, Providing and creating a safe environment for customers and staff by adhering to guidelines and policies, Efficient in minimizing customer dissatisfaction and increasing customer loyalty, Ability to maintain a high level of professionalism while under stressful situations, Proficient in Microsoft Applications
Research and resolve all issues related to spam, account takeover and terms of service violations.
Basic knowledge of identity theft and industry risk trends.
Effectively identify problems and issues by performing relevant research using the appropriate tools.
Provided multilingual terminology management support, including general terminology database maintenance, respond to terminology queries, and validation of translated terms.
Critical Thinking
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