Sabinus Nwanna
Bladensburg,MD
Summary
Proven Security Officer and Executive Chauffeur with a track record of enhancing safety and customer satisfaction at Elite Security and Solutions Services. Skilled in CCTV surveillance and superior customer service, adept at crisis management and fostering trust. Achieved a significant reduction in security incidents, demonstrating reliability and adaptability in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Security Officer
Elite Security and Solutions Services
2021.04 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Executive Chauffeur
Carey Limousin Services
2018.08 - 2020.03
- Enhanced client satisfaction by providing timely and efficient transportation services.
- Continuously updated knowledge of local attractions, restaurants, hotels, and entertainment venues in order to provide informed recommendations to clients upon request.
- Demonstrated excellent communication skills when coordinating travel plans with executive assistants and other support staff.
- Established a professional and courteous demeanor, creating positive first impressions and fostering lasting relationships with clients.
- Developed strong rapport with clients, fostering trust and long-lasting business relationships.
- Prepared detailed expense reports after each assignment for accurate billing purposes.
- Exercised discretion and confidentiality when handling sensitive information or high-profile passengers.
- Navigated complex routes with ease, resulting in punctual arrivals to destinations and meetings.
- Streamlined pick-up and drop-off processes by maintaining open lines of communication with both clients and dispatchers.
- Conducted thorough vehicle inspections before each trip, guaranteeing the safety of passengers during transit.
- Adhered to strict company policies regarding personal conduct, dress code, and passenger interactions at all times.
- Maintained a pristine vehicle appearance, ensuring a comfortable and professional environment for clients.
- Stayed current with traffic patterns, construction zones, and alternate routes to ensure efficient navigation at all times.
- Obtained necessary permits for special events or designated parking areas, ensuring seamless experiences for clients during events or meetings.
- Assisted clients with luggage handling, demonstrating exceptional customer service skills.
- Coordinated with security teams during high-profile events ensuring clients were provided with the highest level of safety and discretion possible.
- Managed tight schedules and unforeseen delays, consistently delivering clients to their destinations on time.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Managed teams of drivers, shift schedules and reservation calendars.
- Delivered passengers to destinations safely and on time.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Remained calm and poised in emergent situations.
- Communicated with passengers regarding estimated time of arrival.
- Pointed out landmarks and other points of interest to passengers.
- Drove VIPs to corporate events and meetings.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Education
None Yet - Radiology
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- CCTV Monitoring
- Detail Oriented
- Superior customer service
- Surveillance
- Emergency Response
- Access Control
- Patrol operations
- Complex Problem-Solving
- Security Screenings
- Conflict de-escalation
- Visitor tracking
- Threat Assessment
- Access Control Management
- Investigative abilities
- Document Management
- Security Equipment Operation
- Crime Prevention
- Metal detector operation
- Emergency Management
- Crisis Management
- Personnel screening
- Verbal and written communication
- Reliability
- Punctuality
- Security camera monitoring
- Security Protocols
- First Aid Certified
- ID Verification
- Reporting skills
- Emergency awareness
- Patrol techniques
- Self-Defense
- De-Escalation Techniques
- Alarm systems
- Traffic Control
- Vehicle inspections
- Language Fluency
- Customer Service
- Team Player
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Adaptable and Flexible
- CPR Certified
Timeline
Security Officer - Elite Security and Solutions Services
2021.04 - Current
Executive Chauffeur - Carey Limousin Services
2018.08 - 2020.03
University of The District of Columbia - None Yet , Radiology
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