Sabirah Muhammad

• Scheduled client appointments and managed bookings through spreadsheet
• Maintained high standards of cleanliness and organization in work area.
• Operated various detailing tools and equipment with precision and care.
• Performed efficient scheduling coordination to minimize wait times for customers while maximizing productivity for the business.
• Established trust and rapport with clients through clear communication and dedication to understanding their specific needs.

• Recommended complementary purchases to customers, increasing revenue.
• Data entry to maintain customer records
• Trained new associates on sales techniques and company policies for effective onboarding.
• Built relationships with customers to encourage repeat business.

Inbound and outbound customer assistance

• Managed high-volume call center, maintaining professionalism and exceptional quality of support.
• Data entry and maintaining/updating customer profiles
• Reduced customer complaints with thorough analysis of call center data, identifying trends and making recommendations for improvements.
• Adhered strictly to established protocols while working under pressure in a fast-paced call center environment.
• Acted as a liaison between the call center and other departments, effectively communicating needs and concerns to ensure smooth operations across all platforms for customer satisfaction

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Consistently lifted materials weighing up to 50 pounds.
• Verified documentation and condition of freight to assure quality standards were achieved.
• Assembled pallets and crates for secure transportation of materials.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.