Sable Pfaff
Madison,WI
Summary
Apartment leasing professional with background in property management and tenant relations. Possesses track record of successfully managing leasing processes and maintaining high occupancy rates. Known for strong teamwork, adaptability to changing needs, and focus on achieving results through effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Apartment Leasing Agent
Butler Management
04.2021 - Current
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
- Assisted in website design, knowledge in multiple website software.
- Utilized knowledge and experience in Quickbooks online.
- Assisted in managerial duties such as, recording of financial transactions, enforced late fee policies, and executed disciplinary actions.
- Was solely responsible for researching and implementing Rent Manager software system. Tasks were including but not limited to, coordinating all meetings with Rent Manager personnel, transferring and organizing all data, educating coworkers how to use software features, and making the software proficient for the companies specific needs.
- Utilized sales strategies for prospective residents during apartment tours and follow up communication.
- Communicated daily with residents, contractors, and prospective tenants via email and phone.
Server/Trainer
Olive Garden
04.2019 - 01.2020
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front of House Lead
Popeyes® Louisana Kitchen
07.2018 - 03.2019
- Boosted team morale and performance through effective communication and motivational strategies.
- Oversaw cash handling procedures accurately at the end of each shift to guarantee proper accounting measures were followed consistently for financial accuracy purposes.
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
- Assisted in the development of promotional events, attracting new customers and increasing revenue streams.
- Executed real-time problem-solving skills in addressing unexpected challenges such as staff shortages, equipment issues or customer complaints ensuring smooth daily operations.
Server
Rudy's Drive In
06.2014 - 05.2018
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree - Psychology
El Paso Community College
El Paso, TXHigh School Diploma -
Sparta High School
Sparta, WI05-2018
Skills
- Strong negotiation
- Team collaboration
- Creative problem solving
- Customer service expertise
- Relationship building
- Phone and email etiquette
- Training and mentoring
- Organized mindset
- Ability to work through stressful situations
Timeline
Apartment Leasing Agent
Butler Management
04.2021 - Current
Server/Trainer
Olive Garden
04.2019 - 01.2020
Front of House Lead
Popeyes® Louisana Kitchen
07.2018 - 03.2019
Server
Rudy's Drive In
06.2014 - 05.2018
No Degree - Psychology
El Paso Community College
High School Diploma -
Sparta High School
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