SABONTO DAFO

• Hired as a delivery driver in 10/2019.
• Completed pre- and post-trip safety inspections, recording and reporting any defects and malfunctions.
• Completed on-time deliveries by choosing the best and most efficient routes.
• Left notifications of attempted deliveries for packages requiring signatures, alerting recipients.
• Promoted to Operations Manager.
• Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values, and culture.
• Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
• Implemented systems for tracking operational performance metrics.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delegated work to staff, setting priorities and goals.
• Prepared staff work schedules and assigned team members to specific duties.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Planned delivery routing, team workflows, and promotional initiatives.
• Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
• Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
• Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
• Monitored team progress towards achieving milestones set forth in project plans.
• Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
• Hired and onboarded team members to meet immediate and expected demand.

Annual Sales Volume: $1.3-1.5 Million

• Hired as General manager
• Managed a team of 25-35
• Maintained 25.4% Food Cost by providing regular /consistent coaching to all team members on proper portions,prep,recipe,build,accuracy, ordering and FIFO
• Maintained 19.1%Labor Cost by scheduling to forecast, monitoring hourly sales to make strategic cuts managing employee in/out times cross-training to improve efficiency,and taking a hands on management approach
• Developed 10 Shift Leads, 2 Assistant Managers,and 1 General Manager,

Annual Sales Volume: $3.9 Million

• Hired in as Room Service Order Taker
• Promoted to Outlet Supervisor 06/2002
• Transferred as Restaurant Manager 02/2003
• Promoted to Food and Beverage Manager 02/2006
• Supervised 56 employees
• Oversaw all operations for banquets, restaurant and bar, room service,and in house Einstein Bros Bagels
• Improved Labor Cost 8% by scheduling to forecast and hourly monitoring of sales
• Decreased Food Cost 13% through inventory control, pre-portioning, and training to reduce waste
• Developed 6 hourly employees into management