SABONTO DAFO
Melrose Park,IL
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at CAFF LOGISTICS LLC AMAZON DELIVERY SERVICE PARTNER. Excelled in enhancing customer satisfaction and employee retention through innovative strategies, achieving significant improvements in performance outcomes. Skilled in problem-solving and interpersonal communication, adept at driving profitability and efficiency across diverse environments.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Operations Manager
CAFF LOGISTICS LLC AMAZON DELIVERY SERVICE PARTNE
10.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
General Manager
Einstein Noah Restaurant Group Inc
10.2014 - 04.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Raised property accuracy and accountability by creating new automated tracking method.
F&B Manager
Doubletree Hotel Chicago Magnificent Mile
05.2001 - 10.2014
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Promoted brand awareness through community outreach efforts, partnerships with local businesses, and social media marketing strategies.
- Boosted customer satisfaction by implementing new menu items and service improvements.
- Fostered positive relationships with vendors, negotiating contracts for optimal pricing on products and services.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Enhanced team performance through effective staff training and development programs.
- Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
- Increased revenue with targeted promotions, special events, and upselling techniques.
- Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
- Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
- Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Operations oversight
- Policies and procedures implementation
- Employee motivation
- Customer relationship management
- Interpersonal communication
- Inventory control
- Project leadership
- Schedule management
Timeline
Operations Manager
CAFF LOGISTICS LLC AMAZON DELIVERY SERVICE PARTNE
10.2019 - Current
General Manager
Einstein Noah Restaurant Group Inc
10.2014 - 04.2019
F&B Manager
Doubletree Hotel Chicago Magnificent Mile
05.2001 - 10.2014
Similar Profiles
SABONTO DAFOSABONTO DAFO
Manager of Operations at CAFF LOGISTICS LLC AMAZON DELIVERY SERVICE PARTNEManager of Operations at CAFF LOGISTICS LLC AMAZON DELIVERY SERVICE PARTNE
Nathan CrosbyNathan Crosby
Package Delivery Driver at X4 Logistics-Amazon Delivery Service PartnerPackage Delivery Driver at X4 Logistics-Amazon Delivery Service Partner
Andrew WillsonAndrew Willson
Package Delivery Driver at JXN Logistics (Amazon Delivery Service Provider)Package Delivery Driver at JXN Logistics (Amazon Delivery Service Provider)
Jessica VelezJessica Velez
Supervisor / Operational Assistant Manager Trainee at Fletcher Jones Automotive GroupSupervisor / Operational Assistant Manager Trainee at Fletcher Jones Automotive Group
Cordell OrculloCordell Orcullo
Lifeguard at Marie StraubeLifeguard at Marie Straube