Sabra Beavers

• Manage midterm policy transactions and coverage adjustments for small commercial insurance accounts

• Advise agents and insureds on insurance options, policy changes, and account setup procedures

• Guide clients through self-service tools and digital platforms to promote adoption and efficiency

• Process premium payments and ensure accurate billing and account reconciliation

• Deliver high-level customer support while maintaining compliance with regulatory standards

• Collaborate cross-functionally to resolve inquiries and enhance the client experience

• Forged strategic collaborations with shelters, sponsors, and community partners to expand rescue impact

• Managed social media presence and digital storytelling to drive engagement and donor visibility

• Oversaw daily operations, volunteer coordination, and pet placement logistics with precision and compassion

• Ensured nonprofit compliance with state and federal regulations, maintaining ethical standards and fiduciary integrity

• Managed relationships with Natera’s two largest channel partner labs, ensuring timely sample processing and issue resolution

• Developed training protocols to improve sample handling accuracy and reduce delays across lab teams

• Founded and led a dedicated billing team for self-pay patients, overseeing operations from concept to execution

• Designed SOPs, scheduled workflows, and implemented scalable systems to support billing and customer success functions

• Supervised and mentored 14 direct reports, driving performance, accountability, and team cohesion

• Collaborated cross-functionally to enhance service delivery and streamline operational efficiency

• Supervised frontline customer service team handling high-volume inbound calls for Bank of America

• Managed escalated inquiries and resolved complex banking issues with professionalism and compliance

• Monitored performance metrics and coached agents to improve service quality and efficiency

• Ensured adherence to financial regulations and internal protocols across all customer interactions

• Collaborated with leadership to implement process improvements and enhance customer satisfaction