Sabra Best
Greensboro,NC
Summary
Personable professional with exemplary customer service skills, and in-depth comprehension of Apple Operating Systems and applications. Successful background in tackling issues and concerns with poise while meeting company goals utilizing consistent and organized practices. Solid team player with outgoing, positive disposition and proven skills in customer service and communication. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. First-rate attention to detail and creative mindset. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Technical Specialist
Apple
05.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Recorded and maintained relevant notes for each client and work order.
- Averages 3.4 completed sessions per hour.
- Resolved diverse range of technical issues across multiple systems and applications for customers
- Diagnosed and troubleshot hardware, software and network issues.
- Used ticketing systems to manage and process support actions and requests.
- Completed troubleshooting and diagnostics on company resources.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
Specialist
Apple
12.2023 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Server
Fleming's Prime Steakhouse & Wine Bar
09.2023 - 12.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Server
Bravo Italian Kitchen
05.2020 - 09.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sales Associate
Zumiez Retail
01.2019 - 06.2020
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales by offering advice on purchases and promoting additional products.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Customer Service Representative Agent
UNCG Student Asset Management, LLC
09.2017 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Take ownership of inbound calls and email inquiries
- Collected and analyzed customer information to prepare product or service reports.
- Surpassed sales goals through implementation of effective marketing strategies.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Created and maintained detailed database to develop promotional sales.
- Promptly responded to inquiries and requests from prospective customers to resolve potential escalations.
- Provided writing support in fast-paced environment for variety of public-facing materials.
Pharmacy Assistant
Clarkton Drug Store
04.2014 - 07.2017
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Received incoming supplies and stocked in correct locations.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Completed and filed documentation for insurance claims, for store and liability purposes.
- Assisted pharmacy staff with preparing medications and filling orders.
- Updated computer system with current customer, payment and inventory information.
- Trained new pharmacy staff on computer system and drug management protocols.
- Prepared bills for clients and submitted required paperwork to insurance companies.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Organized client information into correct profiles while maintaining confidentiality.
- Gathered and bagged prescriptions and prepared extemporaneous pharmaceuticals.
- Requested updated prescriptions and medical information from physicians.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Education
IT Certification in Progress
Google
Bachelor of Arts - Sociology
University of North Carolina At Greensboro
Greensboro, NC05.2022
Skills
- Strong Organizational and Data Entry
- Excellent Written and Verbal Communication Skills
- Technical support
- Proficient in Microsoft Office
- Creative problem solving
- Hardware and software updates
- Product and service sales
- Records management
- Excellent Customer Service Skills
- Conflict Resolution
- Proficient in iOS
Community Service & Affiliations
Christian Plain Youth Assembly-
Avid member of youth committee for over 12 years. Collaborated with other members to successfully develop youth programs. Participated in monthly meal preparation and distribution for community members in need of food.
Timeline
Technical Specialist
Apple
05.2024 - Current
Specialist
Apple
12.2023 - Current
Server
Fleming's Prime Steakhouse & Wine Bar
09.2023 - 12.2023
Server
Bravo Italian Kitchen
05.2020 - 09.2023
Sales Associate
Zumiez Retail
01.2019 - 06.2020
Customer Service Representative Agent
UNCG Student Asset Management, LLC
09.2017 - 01.2019
Pharmacy Assistant
Clarkton Drug Store
04.2014 - 07.2017
IT Certification in Progress
Google
Bachelor of Arts - Sociology
University of North Carolina At Greensboro
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