Sabra Godwin

• Monitored and managed social media channels to identify and address brand-related issues, ensuring the protection of the company’s reputation and fostering positive customer engagement.

• Developed and implemented strategies to mitigate risks to the brand, including addressing misinformation, responding to crises, and managing customer feedback in real-time.

• Collaborated cross-functionally with legal, communications, and customer service teams to align on messaging, maintain brand consistency, and resolve complex customer issues effectively.

• Analyzed trends and sentiment in social media activity to provide actionable insights that informed marketing strategies, crisis management, and operational improvements.

• Maintained compliance with industry standards and regulations, ensuring ethical and effective management of online interactions.

• Strengthened brand presence and loyalty through proactive reputation management, strategic content curation, and fostering transparent communication with customers.

• Provided personalized travel solutions for high-value customers, ensuring exceptional service and seamless travel experiences.

• Managed complex reservations and itineraries, including flights, upgrades, special accommodations, and travel modifications, with a focus on accuracy and efficiency.

• Served as a key point of contact for premium clientele, addressing inquiries, resolving issues, and anticipating customer needs to enhance satisfaction and loyalty.

• Collaborated with internal teams and external partners to secure tailored travel arrangements, such as special services, lounge access, and international travel requirements.

• Utilized advanced reservation systems and customer relationship management tools to ensure timely and accurate booking while maintaining compliance with company policies.

• Consistently met or exceeded performance metrics, including customer satisfaction scores, booking accuracy, and call resolution times, contributing to departmental success.

• Managed administrative and personnel functions for service members, including processing pay, benefits, leave, and personnel records with precision and confidentiality.• Provided career counseling and guidance, assisting sailors with career advancement opportunities, re-enlistments, and transition support.• Ensured compliance with military regulations and policies in all administrative processes, maintaining operational efficiency and readiness.• Prepared and maintained official correspondence, service records, and personnel reports to support command-level decision-making and operations.• Delivered exceptional customer service to sailors and their families, addressing inquiries and resolving issues related to pay, benefits, and entitlements.• Collaborated with command leadership to implement programs and initiatives that enhanced sailor morale, retention, and professional development.