Sabra Harris
Oklahoma City,OK
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals. Desire to develop my computer skills and knowledge within a company that promotes growth and stability. I have passed the 220-1101 for the A+ certificate and am currently studying for the 220-1102.
Overview
12
12
years of professional experience
Work History
Risk Analyst
TBS Factoring Service LLC
03.2023 - 11.2023
- Making payment plans with clients, running asset searches and background checks for clients/customers with high exposure, reviewing and ensuring correct application of unapplied cash.
- Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
Lead Payment Resolution Specialist
TBS Factoring Service LLC
01.2018 - 03.2023
- Created weekly account workflow for team with overdue customer accounts, overseeing correct and productive account management for team, reporting on account performance to upper management, supporting team members for individual growth and leadership guidance.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
Payment Resolution Specialist
TBS Factoring Service LLC
01.2014 - 01.2018
- Customer account management.
- Contacting customers to collect outstanding balance due on accounts exceeding 90+ days.
- Providing necessary documents to customers, handling incoming calls from customers and clients, researching and correcting misapplied payments.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
Claims Settlement Investigator
The Waggoners Trucking
05.2012 - 01.2014
- Setting up and investigating transportation damage claims on cargo.
- Processing and entering documentation into database, answering calls from dealers and drivers reporting claims.
- Setting up certain claims with driver's insurance, paying transportation claims for Porsche, Mercedes-Benz, and Used Vehicles, generating reports on company data.
Education
Phase III-Private Investigator -
Metro Technology Centers
OKC, OK05.2021
Early Care and Education -
Eastern Oklahoma County Tech
Choctaw, OK05.2010
General Studies -
Choctaw High School
Choctaw, Ok05.2010
Skills
- Microsoft Excel
- Power BI
- 10 Key
- Communication
- Attention to Detail
- Portfolio Management
- Computer Literacy
- Time Management
- Conflict Resolution
- Critical Thinking
Timeline
Risk Analyst
TBS Factoring Service LLC
03.2023 - 11.2023
Lead Payment Resolution Specialist
TBS Factoring Service LLC
01.2018 - 03.2023
Payment Resolution Specialist
TBS Factoring Service LLC
01.2014 - 01.2018
Claims Settlement Investigator
The Waggoners Trucking
05.2012 - 01.2014
Phase III-Private Investigator -
Metro Technology Centers
Early Care and Education -
Eastern Oklahoma County Tech
General Studies -
Choctaw High School
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