Sabra James
West Monroe,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
Kelly Connect
05.2023 - Current
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
- Provided remote support for customers, guiding them through the resolution process step by step.
Customer Service Representative
Archwell Solutions
02.2022 - 01.2023
- Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
- Reduced customer complaints by providing clear explanations of complex mortgage concepts and terminology.
- Assisted clients in navigating online platforms for easy access to account information.
Customer Support
Accenture
08.2021 - 02.2022
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
Processor
Digital Risk
01.2021 - 07.2021
- Received and reviewed incoming documents and materials.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
SPOC
Digital Risk
07.2020 - 12.2020
- Ensured accuracy in data entry tasks, minimizing errors that could result in costly delays or misinformation within the mortgage process.
- Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
Payment Resolution
TruBridge
08.2018 - 02.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
Customer Support
Centurylink
09.2013 - 10.2016
- Provided product and technical support to customers.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
High School Diploma -
West Monroe High School
West Monroe, LA05.2009
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
Timeline
Technical Support Representative
Kelly Connect
05.2023 - Current
Customer Service Representative
Archwell Solutions
02.2022 - 01.2023
Customer Support
Accenture
08.2021 - 02.2022
Processor
Digital Risk
01.2021 - 07.2021
SPOC
Digital Risk
07.2020 - 12.2020
Payment Resolution
TruBridge
08.2018 - 02.2020
Customer Support
Centurylink
09.2013 - 10.2016
High School Diploma -
West Monroe High School
Similar Profiles
Deniesha DeloachDeniesha Deloach
Technical Support Advisor at Kelly ConnectTechnical Support Advisor at Kelly Connect
Bryan MillerBryan Miller
Human Resources Generalist at Kelly ConnectHuman Resources Generalist at Kelly Connect
QUINA ROBINSONQUINA ROBINSON
Tech support at Kelly connectTech support at Kelly connect
Renee JonasRenee Jonas
Area Manager at Kelly ConnectArea Manager at Kelly Connect
Cheryl MasonCheryl Mason
Customer Contact Representative III at Entergy LouisianaCustomer Contact Representative III at Entergy Louisiana