Sabra Maisonet
Lakeland,FL
Summary
Dedicated professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring numerous years of relevant work experience to the team.
Driven student leveraging studies in Medical billing and Coding as well as Phlebotomy. I seek real-world experience as a medical professional. Offer strong interpersonal and task prioritization skills.
Typing speed 40-55 KPM 11,000 numeric KPH Intermediate skill Microsoft Office Application (Excel, Access) Proficient skill Microsoft Office (Word and Power Point)
National Certified Customer Service Recipient
Works well independently also in a team setting. Eager to learn and am capable of following rules and regulations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Results
Lakel, FL
10.2018 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Residential Aide/Medication Technician
TLC Lakeland Assisted Living Facility
Lakeland, FL
07.2017 - 05.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
Customer Service Agent
Laundromart Laudry Services
06.2015 - 10.2016
- Handle commercial accounts
- Process orders via cash registering system and credit/ debit card machine
- Handle cash on daily basis
- Wash, Dry, Fold and Pressing services offered.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Home Health Aide
First Choice in Home Care
06.2011 - 09.2011
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Administrative/ Personal Assistant
Philadelphia Housing Authorities
06.2010 - 01.2011
- Handling all the numerous phone calls that the manager gets
- Replying to all the correspondence that comes for the manager and on time
- Fixing all the appointments the manager has to attend throughout the day and making sure that they attend them
- Briefing the manager on the agenda before every meeting
Administrative Assistant
Security Network
01.2008 - 04.2010
- Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors, resolving a range of administrative problems and inquiries
- Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings
- Schedule and coordinate meetings, interviews, appointments, events and other similar activities.
Medical Office Administrator
Nelson Medical Group
08.2004 - 12.2007
- Answered multi-line phones and transferred calls, scheduled appointments for patients
- Called insurance companies to verify billing and eligibility
- Filed charts and maintain all records with organized system
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Received, recorded and filed medical payments by check, cash and credit card.
- Pulled charts and prepared for nurse and doctor assessment.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
Education
Certification - Phlebotomy
Integra Institute
Lakeland, Fl04.2022
Medical Billing and Coding Specialist - Medical Billing And Coding
Polk State College
Winter Haven, FL09.2022
Medical Office Billing and Coding - Medical
DPT Business School
Philadelphia, PA01.2004
High School Diploma -
Maryland High School
Upper Marlboro, MD01.2003
Skills
- Observation Documentation
- Sample Processing
- Vacuum Tube and Syringe Use
- Electronic Medical Record Software
- Medical Recordkeeping
- Organization and Time Management
- Patient Medical Records Maintenance
- Attention to Detail
- ICD-10 Coding
- EMR Systems
- Medical Terminology
- Records Scanning
Timeline
Customer Service Representative
Results
10.2018 - 06.2020
Residential Aide/Medication Technician
TLC Lakeland Assisted Living Facility
07.2017 - 05.2018
Customer Service Agent
Laundromart Laudry Services
06.2015 - 10.2016
Home Health Aide
First Choice in Home Care
06.2011 - 09.2011
Administrative/ Personal Assistant
Philadelphia Housing Authorities
06.2010 - 01.2011
Administrative Assistant
Security Network
01.2008 - 04.2010
Medical Office Administrator
Nelson Medical Group
08.2004 - 12.2007
Certification - Phlebotomy
Integra Institute
Medical Billing and Coding Specialist - Medical Billing And Coding
Polk State College
Medical Office Billing and Coding - Medical
DPT Business School
High School Diploma -
Maryland High School
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