Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Interests
Timeline
Generic

Sabra Mitchell

Houston,TX

Summary

Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Adept at fostering a positive work environment and driving results through effective communication and problem-solving skills.

PhD candidate in Psychology, Public Policy, and Law (expected 2026), Alliant International University

Overview

26
26
years of professional experience
1
1
Certification

Work History

Agent

Aflac Independent Insurance Agent
08.2024 - Current
  • Communicate the value of Aflac's products and services to potential and current clients
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Growing business relationships via personal networking and referrals
  • Attend monthly networking events as a small business owner
  • Schedule and conduct employer and individual presentations
  • Educate employees on benefit options and support enrollment needs.

Senior Juvenile Case Manager

City of Houston, Municipal Courts Department
04.2019 - 10.2023
  • Supervise a team of campus-based Juvenile Case Managers (JCM) for a truancy prevention and intervention program designed to provide case management and support services to students and families who are considered truant and can be adjudicated in Municipal or Justice of the Peace Courts
  • Assists Deputy Director in the day-to-day oversight of the Juvenile Case Manager Program
  • Assists Deputy Director with the grant research, writing and management of current Office of the Governor, Public Safety Office, Criminal Justice Division, Juvenile Justice & Truancy Prevention grant for the last 4 years (FY20, FY21, FY22, FY23 and currently working on FY24).
  • Coordinates team meetings with assigned staff at least once monthly
  • Assists Deputy Director in the areas of staff training, staff discipline, liaison with campus/school district personnel, providing guidance and clarification on policies and procedures, and docket administration
  • Assists Deputy Director in the drafting of policies and procedures, reconciles monthly active student, tracking reports, and mileage reimbursements
  • Provides supervision of field staff including auditing of case files (both written and digital) and regular campus observation visits to assess the effectiveness of staff
  • Assists Juvenile Case Managers in developing community partnerships, locates community service agencies, as well as assists in obtaining and coordinating training for staff
  • Assists in the scheduling of staff for events, activities, and court rotations
  • Responsible for coordination of the annual Youth Summer Program in collaboration with Program staff
  • Completes required training curriculum and operates within the policies and procedures of the JCMP, MCD, and the City of Houston
  • Conduct truancy education and awareness presentations; participate in summer programming
  • Possesses advanced knowledge of computerized case management systems and maintains documentation acquired from referred cases with minimal direction from Deputy Director, will assist Deputy Director with case management system administration tasks
  • Administers field and internal training to new staff members, possesses advanced knowledge of Program policies and procedures, and acts as a resource for new or less experienced employees
  • Serve on the MCD Holiday Committee (conducted yearlong fundraising for end of the year department wide holiday event)
  • Serve as a member of the MCD Security Committee (only member not a member of the MCD Executive Department)
  • Other duties and assignments as directed

Juvenile Case Manager

City of Houston, Municipal Courts Department
08.2016 - 04.2019
  • Served on a team of JCM's for a truancy prevention and intervention program designed to provide case management and support services to students and families who are considered truant
  • Using individual judgment and discretion, provided identification/assessment, truancy intervention, and community-based referrals to social services for juveniles and their families
  • Conducted home/school visits to perform pre-court assessments and interviews with students and families; connecting students and parents/guardians to community resources
  • Worked on a daily basis with school administration to help students with truancy concerns and attend the campus weekly attendance staffing
  • Attended Municipal Court hearings to provide judges with background information on students and make recommendations on appropriate sanctions when needed
  • Attended and helped conduct the monthly COH Teen Court program
  • Maintained client documentation, case files and tracking system
  • Worked with community-based organizations, law enforcement and juvenile justice agencies to maximize youth and parent compliance
  • Conducted truancy education and awareness presentations; attend mandatory trainings; participated in summer programming and other duties and assignments as needed
  • Served as the head of the New Hire team (responsible for weeding through JCM applications with the SJCM and Division Manager to decide who to interview, set up the interviews, serve as part of the interview panel and help decide who be hired to join our department)
  • Served as a member of the JCMP Training team (serve as part of the team who creates the JCMP Training Manual and helps conduct different sections of the JCM training for all new hires)
  • Served on the MCD Holiday Committee (conducted yearlong fundraising for end of the year department wide holiday event)
  • Served as a member of the MCD Security Committee (only member not a member of the MCD Executive Department)
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Substitute Teacher

Clear Creek ISD
01.2016 - 05.2016
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Residential Program Administrator

Brazoria County Juvenile Justice Department
06.2010 - 09.2015
  • Served as a vital function in the habilitation of juveniles ordered into the residential program;
  • Facilitated cognitive intervention programming and is responsible for the nurturing of the positive peer culture within the facility;
  • Assisted the Facility Administrator and Residential JPO to maintain the highly structured environment within the facility;
  • Worked closely with the school officials to ensure that proper communication and coordination is taking place;
  • Responsible for teaching healthy living skills, communication skills, anger management and emotional and behavioral management skills.
  • Responsible for coordinating volunteer activities with the facility.
  • Responsible for compiling statistical information as requested concerning the programs and juveniles within the facility.
  • Provided consultation to the Courts
  • Provided training to the Department and Community as needed and/or requested
  • Served as probation officer to all females on site
  • In the absences of the Facility Administrator, oversaw the operation of the facility.
  • Dual Certified Juvenile Probation Officer and Juvenile Supervision Officer
  • Founding member of the Brazoria County Juvenile Gang Task Force 2010-2011

Juvenile Probation Officer

Brazoria County Juvenile Justice Department
02.2009 - 06.2010
  • Advocated for alternatives to detention when appropriate, emphasizing the importance of community-based interventions over punitive measures.
  • Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
  • Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries.
  • Promoted the department's mission and procedures to community organizations, school officials, and law enforcement.
  • Dispositional recommendations in formal court proceedings;
  • Final approval of written social history reports;
  • Writing and administering case plans following the Commission's case management standards;
  • Conducted intake interviews, and investigations, and made release decisions.
  • Dual Certified Juvenile Probation Officer and Juvenile Detention Officer

Sr. Youth Intervention Coordinator

Neighborhood-Centers Inc
06.2007 - 05.2008
  • Gulfton-Sharpstown Youth Intervention Program Coordinator: Oversaw and managed NCI programs for high risk youth ages 10-18 ensuring quality program delivery and accurate and timely documentation of program.
  • Coordinated and supervised delivery of quality Intervention Programming for youth at community centers and other community sites, such as schools and apartment complexes. (Sharpstown Middle School and The Bridge/El Puente)
  • Supervised the program staff which includes a Family Service Coordinator, two Lead Youth Specialist and all the other Youth Specialist and Youth Workers.
  • Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance.
  • Ensured timely and accurate communication of expectations and requirements to all youth staff. Monitored staff's achievement of goals.
  • Ensured timely submission of service documentation forms to all internal and external customers. Review all forms for accuracy and completeness.
  • Established and maintained good working relationships with NCI staff and the greater community including partners, funders and regulatory agencies.

Campus Coordinator

Communities In School
08.2006 - 03.2007
  • Case Management for Prevention and Early Intervention from Dropout, 10th-12th grade
  • Guidance and Counseling- Dropout Prevention, Crisis Intervention, Student Diversity
  • Health and Human Services- Drug, Alcohol and Gang Intervention, Homeless Liaison
  • Parental and Family Involvement- Parent phone calls and assistance
  • Career Counseling- Employment Assistance and Higher education support
  • Truancy - Intervention through Home Visits and daily attendance monitoring
  • Educational Enrichment- Tutoring, College Prep / Applications and Dropout Prevention

Safe & Drug Free Schools and Communities Program Coordinator

Communities In School
10.2005 - 07.2006
  • Implement Random Drug Testing at Alvin High School
  • Work weekly with students who test Positive for any type of drug.
  • Conducted weekly Anger Management and Healthy Relationship groups.
  • Case Management for Prevention and Early Intervention from Dropout, with 9th graders and Repeat 9th graders at Alvin HS
  • Lead Coordinator for Hoop Jam 2006, a 3-on-3 Basketball Tournament, and main fundraiser for the agency on the North side of Brazoria County.

Campus Coordinator

Communities In Schools
04.2005 - 07.2006
  • Coordinator for 5 Intermediate, 1 Elementary, and 2 Alternative placement campuses that are under either a Safe & Drug Free Schools Grant or a Juvenile Justice and Delinquency Prevention Grant.
  • Presentations for students, grades K-12 on Drug and Alcohol Prevention and Awareness, Gang Awareness, Conflict Resolution and Bullying Prevention
  • Trained other Campus Coordinators on curriculum to implement on each campus
  • Organized and Implemented Red Ribbon Week for Intermediate and High School Campuses
  • Conducted At-Risk groups and/or Guest Speaking at different campuses either weekly or monthly
  • Wrote and maintained the SDFSC and JJDP Grants for the agency

Campus Coordinator

Communities In School
03.2002 - 04.2005
  • Case Management for Prevention and Early Intervention from Dropout
  • Fund Raising with Corporations, Businesses and Community Organizations
  • Coordinated Resources with Law Enforcement, Government Agencies, and Community Leaders in partnership with at-risk youth
  • Guidance and Counseling (Crisis Intervention, Peer Mediation, Self-esteem/Character Building)
  • Health and Human Services (Drug and Alcohol Abuse, Red Ribbon Week, and Gang Prevention and Intervention)
  • Parental and Family Involvement (Parent Education and Assistance)
  • Career Counseling (Job Skills Training / Employment Assistance /Job Shadowing)
  • Interpersonal Skills (Life Skills Education, Social Development, Leadership Training)
  • Truancy - Intervention through Home Visits
  • Educational Enrichment (Academic Tutoring, Mentoring, Multidisciplinary, Dropout Prevention)
  • San Jacinto Intermediate Community Relations Committee, Charter Member 2004-2005

Teen Court Coordinator

Boys & Girls Clubs of Brazoria County
10.1999 - 08.2001
  • Launched Teen Court Program in Brazoria County, creating a successful alliance among juveniles, law enforcement, JP Courts, municipalities, school and community organizations.
  • Planned, developed and implemented projects for early intervention program to curtail criminal behavior among youth
  • Recruited / trained and coordinated youth participants in the juvenile justice system
  • Promoted and stimulated interest in the Teen Court program by establishing good relations with social service agencies and municipal and justice of the peace courts throughout Brazoria County
  • Implemented Consequences Program to target consequences of negative youth behavior
  • Provided supervision and training to staff and professional volunteers
  • Developed statistical reports for proficiency of program
  • Planned, managed, and maintained budget and grants
  • Corporate Fundraising / United Way Presentations
  • Committee for agency special events, dinners and galas
  • Assisted Executive Director with special projects / reports / and Grant Writing

Education

Masters of Arts - Criminology

University of Houston Clear Lake
Clear Lake, TX
05-2005

Bachelor of Science - Sociology

Stephen F. Austin State University
Nacogdoches, TX
12-1998

Skills

  • Skilled in professional mentorship
  • Proficient in training program implementation
  • Public relations expertise
  • Strategic fundraising initiatives for diverse organizations
  • Skilled in delivering presentations
  • Event management expertise
  • Extensive grant acquisition skills
  • Effective verbal and written communication
  • Facilitating presentations across regions
  • Problem-solving
  • Time management

Certification

  • Certified Instructor - Moral Reconation Therapy (MRT)
  • Certified Instructor - Anger Regression Therapy (ART)

Affiliations

  • Small Business Owner for 10+ years
  • Texas Municipal Court Association member
  • Association of Texas Juvenile Case Manager member
  • Texas Probation Association member
  • Texas Gang Investigator Association member
  • National Criminal Justice Honor Society member since May 2005
  • Greater Houston LGBTQ+ Chamber of Commerce member

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Crafting and DIY Projects
  • Youth mentor, providing guidance and support to empower the next generation of leaders

Timeline

Agent

Aflac Independent Insurance Agent
08.2024 - Current

Senior Juvenile Case Manager

City of Houston, Municipal Courts Department
04.2019 - 10.2023

Juvenile Case Manager

City of Houston, Municipal Courts Department
08.2016 - 04.2019

Substitute Teacher

Clear Creek ISD
01.2016 - 05.2016

Residential Program Administrator

Brazoria County Juvenile Justice Department
06.2010 - 09.2015

Juvenile Probation Officer

Brazoria County Juvenile Justice Department
02.2009 - 06.2010

Sr. Youth Intervention Coordinator

Neighborhood-Centers Inc
06.2007 - 05.2008

Campus Coordinator

Communities In School
08.2006 - 03.2007

Safe & Drug Free Schools and Communities Program Coordinator

Communities In School
10.2005 - 07.2006

Campus Coordinator

Communities In Schools
04.2005 - 07.2006

Campus Coordinator

Communities In School
03.2002 - 04.2005

Teen Court Coordinator

Boys & Girls Clubs of Brazoria County
10.1999 - 08.2001

Masters of Arts - Criminology

University of Houston Clear Lake

Bachelor of Science - Sociology

Stephen F. Austin State University

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