Sabra Nelson
Ooltewah,TN
Summary
I retired from Shaw Industries May, 2022 and have since found myself needing to find something to keep me motivated. I currently work once a quarter as an assessor for the National Voluntary Lab Assessment team out of Washington, DC . This position only requires a maximum of one week a quarter including travel time throughout the United States.
I have so much to give a company as a part-time experience employee. I am very good with customers and I am a quick learner.
I am excited to see where the next several years take me.
Overview
18
18
years of professional experience
Work History
Corporate Quality Manager
Shaw Industries Group
03.2013 - 05.2022
- Ensured compliance with industry regulations by staying up-to-date on changes, maintaining accurate documentation, and training staff on new requirements.
- Leveraged statistical analysis tools such as Pareto charts and Fishbone diagrams to identify trends, uncover underlying issues, and prioritize corrective actions.
- Coordinated successful external audits by preparing personnel, documentation, and facilities for review by regulatory bodies.
- Enhanced customer satisfaction by addressing complaints promptly and instituting effective preventive measures.
- Facilitated employee training programs focused on quality best practices, raising awareness and driving a culture of excellence throughout the organization.
- Spearheaded change management efforts related to quality system upgrades, ensuring seamless transitions with minimal disruption.
- Streamlined internal audit processes for increased efficiency and timely identification of areas for improvement.
- Collaborated closely with suppliers to ensure high-quality materials, fostering strong partnerships that supported long-term success.
- Established a proactive approach to problem-solving through regular team meetings, promoting open communication lines between departments.
- Supported business growth initiatives through the development of comprehensive quality management systems.
- Optimized inspection methods to reduce product defects while maintaining efficient production flow.
- Mentored junior quality professionals, fostering a supportive environment that encouraged growth and promoted skill advancement.
- Managed the risk assessment process, identifying potential issues early in the project lifecycle to mitigate negative impacts on quality or delivery timelines.
- Reduced non-conformances by conducting thorough root cause analyses and implementing targeted corrective actions.
- Led cross-functional teams to identify opportunities for continuous improvement, resulting in cost savings and increased operational efficiency.
- Evaluated supplier performance regularly to validate adherence to agreed-upon standards, reducing instances of non-compliant materials entering production.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Improved quality processes for increased efficiency and effectiveness.
- Established and tracked quality department goals and objectives.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Rug Quality Manager
Shaw Industries Group
01.2004 - 05.2013
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in the supply chain.
- Developed and deployed production control plans and created work instructions and procedures.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
No Degree - Nursing
University of Arkansas At Monticello
Monticello, ARSkills
- Customer Satisfaction
- Quality Tools
- CAPA Management
- Operational Excellence
- Quality Management Systems
- Problem-solving abilities
- Quality processes
- Documentation Control
- Familiarity with quality standards
- Continuous Improvement
- Product Inspection
- Employee Training
Hobbies
My husband and I love to play Golf, Camping, Swimming and some travel.
I would love to learn new skills
Timeline
Corporate Quality Manager
Shaw Industries Group
03.2013 - 05.2022
Rug Quality Manager
Shaw Industries Group
01.2004 - 05.2013
No Degree - Nursing
University of Arkansas At Monticello
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