Sabra Presti

• Worked closely with management and facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Proficient in Kronis, Service Now, Payroll Reconciliation,Reflexis,TMS, System Wellness, Cash Office, Store Web, ARC Program, Word,Office Smart,Bunzel Ordering,

• Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding, orientations, skill testing for new hires.
• Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication
• Increased staff morale, planning team-building activities that fostered positive work environment and a culture built on kindness and respect
• As Admin I trained Administrative Coordinators in Our District
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

• Worked closely with the Management Team as I ensured Quality Customer Care Goals were met as well as maintained the Front End Scheduling , Team Building, Training with attention to detail.
• As a CEC Coordinator my focus was ensuring all employees engaged and met customer needs while driving sales.
• Pioneered initiatives aimed at improving team morale and motivation, resulting in higher levels of productivity and customer satisfaction.
• Developed highly empathetic customer relationships and earned reputation for exceeding customer service standards
• Championed high standards of professionalism within the team, fostering a culture of excellence , accountability and respect.

• Resolved customer complaints and compliments while prioritizing customer satisfaction and loyalty.
• Recognizing team members for providing excellent customer service and coached other team members to model the same behavior .
• Fostered a positive work environment focused on teamwork with a emphasis on

customer satisfaction

• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Responsible for maintaining Front End Operations , inventory , Ensuring Customer Care goals were met to assure maximum probability,
• Scheduling , Certification , Training with attention to detail.
• Utilized Corporate supplied SOP for training
• Implemented Companies Polices, procedures, programs designed to provide excellent car at service levels