Sabrah Washington
Waxahachie,TX
Overview
5
5
years of professional experience
Work History
Security Guard
Securitas Security
Dallas, TX
02.2021 - Current
- Observe and report
- Flex- Currently at any and every post helping out
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Customer Service Rep
Exclusive Vacation
Waxahachie, TX
01.2020 - 02.2021
- Respond to telephone inquiries, providing quality service to customer and associates inquiring about product availability and order status
- Also secured sales and arranged virtual and in person meeting
- Listen attentively to callers needs to ensure them everything will be taken care of
- Demonstrated a talent of communicating effectively with customer
- Lead the teams with sales and great reviews
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
Intern
Denton Police Department
Denton, TX
05.2019 - 08.2019
- Assisted officers with inmate bookings
- Entered and updated inmate information into system
- Filed, faxed, scanned and copied paperwork
- Took reports and made documentation
- Answered phone calls and took messages
- Adhered to all laws, guidelines and procedures
- Other special duties assigned by officers as needed
Customer Service Associate
Walmart
Waxahachie, TX
11.2017 - 01.2018
- Operated and balanced cash registers
- Kept work area sanitized and neat
- Resolved customer complaints
- Communicated escalations with manager
- Handled all transactions including cash, checks and credit card
- Helped customers with checking out merchandise
- Team Lead
- As a customer service rep, I directed all clerical duties including copying, filing, maintain customer databases, preparing and coordinating mail and faxes, handling correspondences, creating presentations, purchasing and restocking office supplies, and sending out daily invoices to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Merchandise Associate
JC Pennys
Waxahachie, TX
11.2015 - 02.2017
- Assisted customers with clothing
- Greeted customers
- Met team goals
- Provided information regarding sale items
- Operated and balanced cash registers
- Handled cash, checks and credit card transactions`
- Issued receipts to customers
- Kept work area neat and clean
- I consistently met and exceeded sales goal, achieving over 200% twice in one year
- Manage loan processing cycle from start to finish
- Mentored employees and conducted new hire orientation using skills and knowledge testing, coaching and shadowing.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced and thanked all customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Education
Associates - Arts
Navarro College
2018
Bachelors - Criminal justice
University of North Texas
Denton, TX12.2019
Skills
- Good judgment
- Decision making
- Excellent communicator
- Service-oriented
- Ethical standards
- Complaint resolution
- Inmate procedures and processes
- Criminal Justice
Timeline
Security Guard
Securitas Security
02.2021 - Current
Customer Service Rep
Exclusive Vacation
01.2020 - 02.2021
Intern
Denton Police Department
05.2019 - 08.2019
Customer Service Associate
Walmart
11.2017 - 01.2018
Merchandise Associate
JC Pennys
11.2015 - 02.2017
Associates - Arts
Navarro College
Bachelors - Criminal justice
University of North Texas