Sabrece Ford
Brigham City,UT
Summary
At Milestone Counseling Services, I leveraged my problem-solving skills and self-awareness to enhance patient care and streamline hiring processes, achieving significant improvements in patient satisfaction and reducing time-to-hire. My expertise in customer service and professional boundaries fostered strong relationships and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Care Advocate
Milestone Counseling Service
02.2022 - Current
- Documented activities and progress in electronic records per defined policy and procedures.
- Improved patient satisfaction with tailored support and resources based on individual needs.
- Conducted thorough assessments of patients needs, following customized care plans to address specific concerns effectively.
- Participated in ongoing professional development opportunities to stay current on industry best practices and trends in patient advocacy.
- Provided empathetic support to patients during challenging times, fostering trust and strong rapport.
- Enhanced patient care by assisting in day to day care.
Hiring and Recruiting Manager
Milestone Counseling Services
02.2016 - Current
- Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
- Improved time-to-fill ratios by optimizing job advertisements, leveraging social media platforms, and utilizing employee referral programs.
- Collaborated with department heads to identify staffing needs and develop customized recruitment plans tailored to each team''s requirements.
- Enhanced team efficiency by streamlining recruitment processes, significantly reducing time to hire.
Office Assistant
Milestone Counseling Services
06.2013 - 02.2016
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Patient Service Representative
Wee Care Pediatrics
08.2011 - 07.2013
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Personal Trainer/Customer Service
Lady Fitness
08.2008 - 08.2011
- Helping and supporting customers before, during, and after a purchase of their membership.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Provided excellent customer service by answering phones promptly and professionally.
- Greeted customers and answer their questions in a friendly manner.
- Streamlined scheduling processes for better time management and session availability.
Education
Diploma -
Weber High School
Ogden, UT2016
Skills
- Professional boundaries
- Self-awareness
- Customer Service
- Problem-Solving
Certification
Cpr/1st Aid Certificated
Timeline
Client Care Advocate
Milestone Counseling Service
02.2022 - Current
Hiring and Recruiting Manager
Milestone Counseling Services
02.2016 - Current
Office Assistant
Milestone Counseling Services
06.2013 - 02.2016
Patient Service Representative
Wee Care Pediatrics
08.2011 - 07.2013
Personal Trainer/Customer Service
Lady Fitness
08.2008 - 08.2011
Cpr/1st Aid Certificated
Diploma -
Weber High School
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