Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sabreen Alode

Batesville,MS

Summary

Committed professional with a 5-year background in customer service and assistant management. Demonstrated success in improving customer satisfaction and optimizing workflows. Skilled in guiding teams to surpass service objectives and adept at addressing various customer requirements. Pursuing a data entry role to apply my customer service expertise and administrative skills, with a focus on precision and detail.

Overview

3
3
years of professional experience

Work History

Cashier/Assistant Manager

Tillatoba quick stop
Tillatoba, MS
02.2021 - 03.2023
  • Executed a range of administrative duties, including document preparation and audit facilitation.
  • Oversaw financial procedures, including cash drawer reconciliation and banking transactions.
  • Drove business growth by strategizing and penetrating new markets.
  • Maintained optimal inventory through systematic audits and timely replenishment.
  • Utilized daily sales analysis to pinpoint and act on enhancement opportunities.
  • Coordinated all banking operations, such as handling deposits and facilitating transactions.
  • Collaborated with leadership to devise and implement staff development initiatives.
  • Educated team members on financial protocols and customer service standards.
  • Assumed cashier responsibilities to ensure seamless operations during high-demand times.
  • Handled diverse payment transactions with proficiency and accuracy.
  • Reported on workforce performance, offering insights for managerial decision-making

Customer Service Representative

TXU Energy
06.2023 - 01.2024
  • Customer Service: Provided comprehensive support including product guidance, order processing, and technical assistance. Managed returns and exchanges efficiently.
  • Issue Resolution: Promptly escalated customer issues to supervisors for swift resolution. Collaborated with various departments to solve complex customer problems.
  • Sales Support: Delivered key product and service information to assist both existing and potential customers in their decision-making process.
  • Administrative Duties: Executed essential administrative functions, including document management, database updates, and report generation.
  • Relationship Management: Fostered strong connections with customers through personalized service and dedicated support.
  • Service Excellence: Ensured exceptional service delivery to all customers, focusing on resolving concerns and crafting tailored solutions.
  • Record Keeping: Diligently documented customer interactions, transactions, and feedback for accurate record maintenance.
  • Financial Transactions: Explained billing processes to customers, facilitated payments, and assisted with setting up payment arrangements.
  • Conflict Management: Skillfully de-escalated tense situations with customers, maintaining a professional and composed approach.
  • Billing and Payments: Handled financial transactions, including collecting payments and coordinating billing details.

Education

High School Diploma -

South Panola High School
Batesville, MS
05-2021

Skills

  • Strategic Decision-Making
  • Loss Prevention and Financial Management
  • Efficient Typing with Speed and Precision
  • Effective Communication and Time Management
  • Research and Data Collection Proficiency
  • Software Literacy
  • Focused Concentration
  • Organizational and Multitasking Abilities
  • Professional Discretion
  • Analytical and Summary Writing Expertise

Languages

English
Full Professional
Arabic
Native/ Bilingual

Timeline

Customer Service Representative

TXU Energy
06.2023 - 01.2024

Cashier/Assistant Manager

Tillatoba quick stop
02.2021 - 03.2023

High School Diploma -

South Panola High School

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Sabreen Alode