Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sabreena Bernier

Summary

Experienced in fast-paced retail and customer-facing roles, with a strong track record of providing excellent service, managing orders, and supporting efficient operations. Skilled at using technology to streamline processes, collaborating effectively with teams, and maintaining accuracy under pressure. Known for adaptability, problem-solving, and delivering a positive experience for customers in a variety of settings.

Overview

4
4
years of professional experience

Work History

Personal Shopper

Walmart
12.2022 - Current
  • Selected and prepared online grocery and merchandise orders accurately to meet customer specifications and quality standards.
  • Provided personalized service by locating substitutions and communicating effectively to ensure customer satisfaction.
  • Utilized handheld devices and inventory systems to manage orders, track products, and confirm availability.
  • Maintained efficiency by meeting daily productivity goals while balancing speed, accuracy, and attention to detail.
  • Assisted customers with pickup orders, offering friendly service and resolving issues promptly.
  • Collaborated with team members and supervisors to manage high-volume workloads during peak hours.
  • Ensured compliance with food safety and company standards when handling perishable and non-perishable goods.
  • Demonstrated adaptability in a fast-paced environment by managing multiple tasks and shifting priorities.

Security Officer

Raging Waters Los Angeles
06.2021 - 11.2022
  • Monitored park premises via surveillance systems and radio communication to ensure the safety of staff, guests, and property.
  • Dispatched security personnel efficiently in response to incidents, emergencies, and routine service calls.
  • Conducted regular patrols and inspections to identify and address potential safety or security risks.
  • Maintained access control by verifying credentials and enforcing park policies for employees, contractors, and visitors.
  • Provided clear communication and coordination with emergency responders during critical situations.
  • Assisted guests with directions, lost-and-found, and first aid needs, demonstrating strong customer service skills.
  • Completed detailed incident and activity reports to support accurate record-keeping and follow-up actions.

Team Member

Hot Dog And A Stick
05.2022 - 06.2022
  • Operated POS systems for cash and card payments with precision, maintaining accuracy in a busy, high-traffic environment.
  • Engaged directly with customers, providing attentive service and ensuring a welcoming guest experience.
  • Supported food preparation and service while upholding company standards for safety, quality, and presentation.
  • Coordinated with coworkers to manage peak-hour demands and maintain efficient service flow.
  • Contributed to back-of-house tasks by replenishing supplies, organizing work areas, and monitoring stock levels.

Education

Bachelor of Arts - Social Work

California State Polytechnic University, Pomona
Pomona, CA
05-2027

Associate of Arts - Sociology

Chaffey College
Rancho Cucamonga, CA
05-2024

Skills

  • Customer service
  • Attention to detail
  • Point-of-Sale (POS) Systems
  • Decision-making
  • Conflict Resolution & Problem-Solving
  • Team Collaboration & Coordination
  • Time Management & Multitasking
  • Order Fulfillment & Inventory Management
  • Access Control & Safety Procedures
  • Communication (Verbal & Written)
  • Adaptability in Fast-Paced Environments

Languages

English
Full Professional

Timeline

Personal Shopper

Walmart
12.2022 - Current

Team Member

Hot Dog And A Stick
05.2022 - 06.2022

Security Officer

Raging Waters Los Angeles
06.2021 - 11.2022

Bachelor of Arts - Social Work

California State Polytechnic University, Pomona

Associate of Arts - Sociology

Chaffey College

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