Sabreena DiGiovanni
North Royalton,OH
Summary
Accomplished VP of Branch Services at PSE Credit Union, Inc., I spearheaded initiatives that significantly enhanced operational efficiency and employee performance. Expert in strategic planning and organizational development, my leadership resulted in a notable increase in sales and customer satisfaction. Skilled in regulatory compliance and digital transformation, I fostered a culture of excellence and innovation, driving substantial growth.
Overview
24
24
years of professional experience
Work History
VP of Branch Services
PSE Credit Union, Inc.
10.2020 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Led a cross-functional team to develop and launch a new product line, contributing to significant growth in sales.
- Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
- Resolved issues and recommended actions based on production and compliance reports.
- Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
- Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
- Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
- Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within the organization.
- Increased company growth through collaboration with sales and marketing departments.
- Revised corporate policies and procedures to ensure compliance with evolving industry regulations, mitigating potential risks.
- Enhanced employee engagement and satisfaction through the implementation of comprehensive training programs and performance management systems.
- Established and directed successful programs focused on ATM/Debit Services.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Formulated and executed strategic initiatives to improve product offerings.
- Oversaw business-wide changes to modernize procedures and organization.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Devised and presented business plans and forecasts to board of directors.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Monitored key business risks and established risk management procedures.
- Created succession plans to provide continuity of operations during leadership transitions.
- Managed the ACH, Checking, ATM/Debit, Teller and Loan Departments.
- Successfully facilitated the merger of two credit unions (one $54,000,000 credit union and one $14,000,000 credit union).
Parma Branch Manager
PSE Credit Union, Inc.
09.2000 - 10.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation for 5 branch offices.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Assisted with branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Examined customer loan applications for loan approvals and denials.
- Handled all regulatory compliance reporting (CTR's and SAR's) including collaborating with various law enforcement agencies.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Implemented rigorous risk management protocols, safeguarding against potential financial threats.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Complied with established internal controls and policies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Conducted financial due diligence on potential investments and acquisitions.
Education
Bachelor of Science - Education
Cleveland State University
Cleveland, OH05.2005
Associate of Science - General Studies
Cuyahoga Community College
Cleveland, OH08.2001
Skills
- Strategic Planning
- Operational leadership
- Project Management
- Staff Management
- Policy Development
- Revenue Generation
- Scheduling
- Cross-Functional Collaboration
- Analytical and Critical Thinker
- Process Improvements
- Employee Motivation and Performance
- Approachable leader
- Leadership and People Development
- Budget Planning
- Policies and Procedures
- Regulatory Compliance
- Employee Coaching
- Performance Benchmarking
- Planning and coordination
- Adaptable and Flexible
- Board Reporting
- Mergers and Acquisitions
- Goal Setting
- Executive Leadership
- Regulatory Compliance
- Project Oversight
- Employee Coaching
- Performance Benchmarking
- Planning and coordination
- Adaptable and Flexible
- Board Reporting
- Mergers and Acquisitions
- Goal Setting
- Executive Leadership
- Regulatory Compliance
- Project Oversight
- Employee Coaching
- Performance Benchmarking
- Planning and coordination
- Adaptable and Flexible
- Board Reporting
- Mergers and Acquisitions
- Goal Setting
Timeline
VP of Branch Services
PSE Credit Union, Inc.
10.2020 - Current
Parma Branch Manager
PSE Credit Union, Inc.
09.2000 - 10.2020
Bachelor of Science - Education
Cleveland State University
Associate of Science - General Studies
Cuyahoga Community College
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