Sabreena Hevener
Trenton,OH
Overview
12
12
years of professional experience
Work History
Masker
Byron Products
01.2018 - 05.2021
- Optimized workflow by organizing tools and materials for easy access during shifts, minimizing downtime between tasks.
- Maintained a safe working environment by adhering to safety protocols and keeping workspaces clean and organized.
- Managed inventory levels of masking supplies, notifying management when restocking was necessary to avoid delays in production schedules.
- Utilized problem-solving skills during challenging projects, implementing creative solutions without compromising end-product quality.
Customer Service Representative
Kroger
10.2009 - 02.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Edgewood Highschool
Trenton,OH06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Timeline
Masker
Byron Products
01.2018 - 05.2021
Customer Service Representative
Kroger
10.2009 - 02.2012
High School Diploma -
Edgewood Highschool