Overview
Work History
Education
Skills
Timeline
Generic

Sabreena Hevener

Trenton,OH

Overview

12
12
years of professional experience

Work History

Masker

Byron Products
01.2018 - 05.2021


  • Optimized workflow by organizing tools and materials for easy access during shifts, minimizing downtime between tasks.
  • Maintained a safe working environment by adhering to safety protocols and keeping workspaces clean and organized.
  • Managed inventory levels of masking supplies, notifying management when restocking was necessary to avoid delays in production schedules.
  • Utilized problem-solving skills during challenging projects, implementing creative solutions without compromising end-product quality.

Customer Service Representative

Kroger
10.2009 - 02.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Edgewood Highschool
Trenton,OH
06.2011

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry

Timeline

Masker

Byron Products
01.2018 - 05.2021

Customer Service Representative

Kroger
10.2009 - 02.2012

High School Diploma -

Edgewood Highschool

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Sabreena Hevener