Sabreen Al-Hameed
Des Moines
Summary
Proactive and goal-oriented customer service professional with a proven track record of delivering exceptional service in dynamic, fast-paced environments. Demonstrates a swift capacity to learn and apply new skills, complemented by keen attention to detail and strong decision-making abilities. Committed to leveraging strengths to drive team success and contribute to organizational growth. Eager to utilize professional customer service expertise to enhance clientele and boost revenue.
Overview
7
7
years of professional experience
Work History
Banquet Server & Concession Attendant
People Ready (Iowa Events Center & Casey's Arena)
01.2022 - Current
- Supported large-scale events, conferences, and banquets in a fast-paced arena environment.
- Maintain a flexible work schedule including nights and weekends to meet event needs.
- Prepared event rooms by positioning tables, chairs, and decor according to layout requirements.
- Presented food and beverage stations according to venue standards and event formality.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed cleaning duties following the checklist to restock supplies and clean up all service areas.
- Completed opening and closing tasks ensuring readiness for the next day’s operations.
Customer Care Representative
Medical Transportation Management Inc
08.2024 - 06.2025
- Managed high inbound call volumes with professionalism and accuracy.
- Confirmed member eligibility using HIPAA-compliant processes.
- Determined transportation requirements and mode of transportation in most cost-effective manner.
- Scheduled short-notice, recurring, and future trips using internal software.
- Resolved transportation issues with customers, vendors, and health plan personnel.
- Documented complaints and escalated when needed.
Medical Receptionist
Allergy, Asthma & Sinus Center (Remedy Intelligent Staffing)
10.2022 - 11.2022
- Fulfilled business needs for temporary catch-up on administrative services.
- Created a welcoming atmosphere by greeting visitors and patients to the clinic.
- Scheduled appointments for multiple locations and maintained appointment calendars.
- Prepared charts containing patient information for doctor’s reference.
- Entered patient demographic and insurance information by scanning and indexing into computer system.
- Received payments and recorded receipts for services.
Food Service Nutrition Host
Unity Point Health • Iowa Lutheran Hospital
03.2022 - 09.2022
- Assessed individual nutritional risk and status by interviewing patients and reviewing medical charts.
- Assisted patients in meeting dietary needs by handing out menus, explaining diets, and preparing meal stations.
- Documented orders ensuring all diet restrictions were adhered to and nutritional guidelines observed.
- Passed out and collected trays on a limited time schedule.
- Recorded patient food and beverage consumption for communication with medical staff.
Member Services Representative
Global Medical Response- Access2Care
03.2021 - 10.2021
- Confirmed member eligibility while adhering to HIPPA guidelines and protocols.
- Determined transportation requirements and mode of transportation.
- Utilized scheduling software to manage short notice, recurring, and future trip schedules.
- Troubleshot and resolved transportation issues with vendors, and health plan personnel.
Administrative Assistant
United Way of Central Iowa
11.2019 - 03.2020
- Managed calendar and appointments for Central Iowa Works team.
- Attended meetings and recorded minutes.
- Prepared and created a weekly job list by searching across online employment databases.
- Distributed resource documents to Central Iowa Works partners.
- Ordered supplies and additional support items.
- Participated in simulated community programs.
Warehouse Associate
Lorenz & Jones
04.2019 - 11.2019
- Interpreted emails from customers to create return authorization forms.
- Located product information in company database using item numbers.
- Evaluated product defects or malfunctions and decided if eligible to return.
- Notified customers of sensitive decision information regarding their orders.
- Recorded detailed record of transaction data in standardized digital system.
Education
Certificate - Administrative Support Professional
Des Moines Area Community College
08.2022
High School Diploma - undefined
East High School
Des Moines, IACertificate - Logistics Technician & Logistics Associate
Des Moines Area Community College
01.2019
Certificate - undefined
OSHA-10 Hour Safety Certificate
01.2019
Skills
- Excellent Organizational Skills
- Effective Communication Skills
- Task Prioritization
- Microsoft Office Suites
- Warehouse Management Systems
- Document and File Management
- Automated Dialer, Hands-Free Headset
- Confidentiality and Data Protection
Timeline
Customer Care Representative
Medical Transportation Management Inc
08.2024 - 06.2025
Medical Receptionist
Allergy, Asthma & Sinus Center (Remedy Intelligent Staffing)
10.2022 - 11.2022
Food Service Nutrition Host
Unity Point Health • Iowa Lutheran Hospital
03.2022 - 09.2022
Banquet Server & Concession Attendant
People Ready (Iowa Events Center & Casey's Arena)
01.2022 - Current
Member Services Representative
Global Medical Response- Access2Care
03.2021 - 10.2021
Administrative Assistant
United Way of Central Iowa
11.2019 - 03.2020
Warehouse Associate
Lorenz & Jones
04.2019 - 11.2019
High School Diploma - undefined
East High School
Certificate - Logistics Technician & Logistics Associate
Des Moines Area Community College
Certificate - undefined
OSHA-10 Hour Safety Certificate
Certificate - Administrative Support Professional
Des Moines Area Community College
Dress For Success- Digital Literacy Certificate
Participated in Dress For Success Digital Empowerment Workshop at Drake University sharpening skills in computer basics, email, collaboration tools, Microsoft Word, Google Docs, and more.